Operations

Chris Bright may not be a scientific genius, but the president of 88-unit zpizza says he smartly recognized chaos theory at work at his Newport, Calif.-based chain two years ago. Repeatedly, customers would approach the counter to place an...

Call centers are terrific for handling phone orders smoothly and accurately, but their very necessity means a restaurant operation likely has a delivery operation. And when food leaves a restaurant's premises, there's always the potential for...

INDIANAPOLIS Shares in Steak n Shake Co. soared Thursday after the company reported positive customer traffic and sales trends for its current second quarter, a possible indication of a turnaround at the long-struggling brand. On Thursday...

Several restaurant companies are discounting their inclusion on Moody’s Investors Services’ recently released list of companies designated by the agency as at high risk of loan default...

SHERMAN OAKS Calif. Gearing up for a national franchising push, the Red Mango frozen yogurt chain said Thursday it has named James Franks vice president of franchising. In the newly created position, Franks will oversee a franchise...

VANCOUVER Wash. Steve Figliola has been named vice president of business development for the Papa Murphy’s Take ‘N’ Bake Pizza chain, officials said Wednesday. The appointment is an expansion of Vancouver, Wash.-based parent Papa Murphy...

LOUISVILLE Ky. Papa John’s International Inc. promoted William Mitchell to president of its U.S. division, as seven-year company veteran Bill Van Epps resigned the post to pursue other interests. Mitchell will be responsible for leading...