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Subway rolls out Contactless Curbside pickupSubway rolls out Contactless Curbside pickup

Sandwich chain’s app allows for option at 11,000 restaurants, or about half of U.S. stores

Ron Ruggless, Senior Editor

November 25, 2020

1 Min Read
Subway Grocery Contactless Curbside pickup
In April, more than 100 Subway restaurants in Southern California tested selling menu items as groceries, which were also delivered to cars.Nancy Luna

Subway has rolled out Contactless Curbside pickup to about half its U.S. restaurants, the company said recently.

The Milford, Conn.-based sandwich chain said curbside delivery is available via the Subway app and its website at about 11,000 participating restaurants.

“Curbside orders are even sealed with a tamper-proof sticker and delivered on a tray, ensuring a safe and completely contactless experience,” the company said of the program, which began in the summer.

The brand also offers in-app and online ordering with contactless pickup in the stores from designated areas at participating restaurants.

Contactless Curbside also is provided through the Subway app or the website, where customers place orders.

“When the guest arrives, parks in the designated curbside parking spot and taps ‘I'm Here’ in the Subway app, a masked and gloved ‘Sandwich Artist’ delivers their order directly to their car,” the company said.

Earlier this year, the company tested Subway Grocery at more than 100 units in Southern California.

Subway in April had issued new protocols for safety and cleaning in its restaurants.

According to the most recent Nation’s Restaurant News Top 200 census, Subway had estimated U.S. systemwide sales of $10.2 billion in the fiscal year ended December 2019, down from $10.4 billion in the preceding year. The brand ended 2019 with an estimated 23,801 U.S. units, all franchised, down from 24,798 in the preceding year.

Related:Subway makes its first play in new NFL sponsorship

Contact Ron Ruggless at [email protected]

Follow him on Twitter: @RonRuggless

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About the Author

Ron Ruggless

Senior Editor, Nation’s Restaurant News / Restaurant Hospitality

Ron Ruggless serves as a senior editor for Informa Connect’s Nation’s Restaurant News (NRN.com) and Restaurant Hospitality (Restaurant-Hospitality.com) online and print platforms. He joined NRN in 1992 after working 10 years in various roles at the Dallas Times Herald newspaper, including restaurant critic, assistant business editor, food editor and lifestyle editor. He also edited several printings of the Zagat Dining Guide for Dallas-Fort Worth, and his articles and photographs have appeared in Food & Wine, Food Network and Self magazines. 

Ron Ruggless’ areas of expertise include foodservice mergers, acquisitions, operations, supply chain, research and development and marketing. 

Ron Ruggless is a frequent moderator and panelist at industry events ranging from the Multi-Unit Foodservice Operators (MUFSO) conference to RestaurantSpaces, the Council of Hospitality and Restaurant Trainers, the National Restaurant Association’s Marketing Executives Group, local restaurant associations and the Horeca Professional Expo in Madrid, Spain.

Ron Ruggless’ experience:

Regional and Senior Editor, Informa Connect’s Nation’s Restaurant News and Restaurant Hospitality (1992 to present)

Features Editor – Dallas Times Herald (1989-1991)

Restaurant Critic and Food Editor – Dallas Times Herald (1987-1988)

Editing Roles – Dallas Times Herald (1982-1987)

Editing Roles – Charlotte (N.C.) Observer (1980-1982)

Editing Roles – Omaha (Neb.) World-Herald (1978-1980)

Email: [email protected]

Social media:

Twitter@RonRuggless

LinkedIn: www.linkedin.com/in/ronruggless

Instagram: @RonRuggless

TikTok: @RonRuggless

 

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