FSTEC, the annual conference of foodservice information executives and technology vendors, concluded its three-day conference in Dallas on Friday, featuring a wide array of technology and restaurant executives.
Given that pandemic restrictions had eased and travel to conferences had increased this year, the 2023 FSTEC drew its largest number of attendees ever, organizers said.
The program ranged for Innovation Forum, such as one sponsored by Olo that delved into making restaurants more personal with data, to general sessions that featured restaurant executives and their look at the future of technology in foodservice, from artificial intelligence to the use of new sources of information on customers.
Gregg Majewski, CEO and founder of Craveworthy Brands, was among restaurant executives expressing caution on their approach to technology.
“Hospitality is what we are all about,” Majewski said in a social post after his presentation, “and every decision we make has to make sure we make the guest experience better, but that is not done by replacing the human touch, which makes this industry so special.”
FSTEC was highlighted by an address form eight-time Olympic Winter medalist and speed-skater Apolo Ohno, who offering insights for productivity and performance under any circumstance.
Informa, the international business-to-business markets, digital services, and academic markets group and parent company to Nation’s Restaurant News and CREATE, in May announced the acquisition of Winsight, the B2B information, event and market intelligence company that owns Restaurant Business as well as the National Restaurant Association Show, Restaurant Leadership Conference, FSTEC, Technomic, and more.
FSTEC 2024 is scheduled for Sept. 15-18 at the Gaylord Texan in Grapevine, Texas.
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