Call centers are terrific for handling phone orders smoothly and accurately, but their very necessity means a restaurant operation likely has a delivery operation. And when food leaves a restaurant's premises, there's always the potential for product contamination due to temperature changes between preparation and consumption — or even worse, deliberate manipulation. Several years ago, one of Ann Reichle's pizza delivery drivers was accused of repeatedly touching a customer's salad ...
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Contact: Desiree Torres Desiree.Torres@penton.com