DALLAS —Full-service restaurants slipped this year in their average wait times by more than a minute from their 2006 score and ranked sixth in service speed among the 10 industries gauged in the Mystery Shopping Providers Association’s 2007 Wait Time Study. Quick-service restaurants, living up to their name, earned the study’s No. 1 berth and beat out No. 2 drug stores on the basis of wait times, but came in fifth in the professional evaluators’ ranking of the likelihood ...
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Contact: Desiree Torres Desiree.Torres@penton.com