Anyone who has ever sat near restless children in a fine-dining restaurant knows that when kids aren’t happy, everyone hears about it. Chris Kuehn, chief marketing officer for the Raleigh, N.C.-based Golden Corral buffet chain, says the key to keeping kids happy is to give them what they want: control of their own meals and the freedom to act like kids. While giving kids a looser rein can cause operational challenges for a concept, Kuehn says that appealing to kids is essential ...
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