The following is Kruse Company president Nancy Kruse’s response to NRN senior food editor Bret Thorn’s take on the state of the casual-dining segment. Holy mackerel, Bret, I feel as though you just lobbed a grenade at me. The question you raise about the viability of casual-dining chains is the biggest issue facing the industry today, and if I knew how to patch up that ailing segment, I’d be the hottest ticket in the business. Unfortunately, I can’t offer any sure ...

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