PORTLAND Ore. —Slashed training budgets have become another sign of the recessionary times, forcing operators to direct their diminished funds better to the customer service protocols that will set them apart in the brutally competitive environment. According to a new survey from the Council of Hotel and Restaurant Trainers, 53 percent of respondents said that their training budgets have been cut in the past 18 months. The results, which ...
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Contact: Desiree Torres Desiree.Torres@penton.com