Be prepared. That is the mantra, as well as the operations challenge, at Chop't Creative Salad Co. in New York City, a pioneer among the numerous fast-casual salad concepts that are cropping up across the United States. Since it opened its first location in 2001, Chop't has been striving to meet demand at lunch, its key day part, when the line often snakes out the door. The average check is $10 and daily orders can reach 1,000 at a single store. The company, with three units in ...

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