Quick-service restaurant operators that have turned to outside firms to screen job candidates report immediate improvements in worker retention, offering relief from the segment’s notoriously high turnover. Atlanta-based Church’s Chicken saw hourly turnover fall by rates ranging from 38 percent to 53 percent at nearly 40 outlets in Texas and Tennessee that tested an automated telephone- and Internet-based screening program. Because the stores in the pilot test did ...
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Contact: Desiree Torres Desiree.Torres@penton.com