How hospitality employees perceive a managerâ€™s integrity can affect the bottom line, says Tony Simons, an associate professor at Cornell Universityâ€™s School of Hotel Administration in Ithaca, N.Y. Simons and his colleagues studied 1,944 employees in 449 different departments, including food and beverage, in 107 hotels. The survey measured employeesâ€™ satisfaction with their supervisorsâ€™ behavior. Hotels whose employees believed their managers had integrity produced higher revenues than those ...
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Contact: Desiree Torres Desiree.Torres@penton.com