How hospitality employees perceive a managerâs integrity can affect the bottom line, says Tony Simons, an associate professor at Cornell Universityâs School of Hotel Administration in Ithaca, N.Y. Simons and his colleagues studied 1,944 employees in 449 different departments, including food and beverage, in 107 hotels. The survey measured employeesâ satisfaction with their supervisorsâ behavior. Hotels whose employees believed their managers had integrity produced higher revenues than those ...
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