“Only when the tide goes out do you discover who’s been swimming naked.”—Warren Buffett Hopefully you’ve spent the last year successfully weathering a challenging economy and leveraging its downside by incrementally improving your processes, systems, costs and people. As pundit Tom Peters put it: “This is no time to waste a crisis.”If you are succeeding as a chain operator despite the downturn, there’s little doubt that the people most instrumental to that success are your multiunit ...

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