The Happy Customer Index

Articles covering brands that have achieved high customer satisfaction scores based on proprietary data from Merchant Centric.

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Why Ruby Slipper is poised to become one of the strongest brunch concepts

Feb 28, 2023

Ruby Slipper Restaurant Group slowed its growth throughout the past three years to focus on ‘the intricacies of the business’ and is now ready to expand up to 40% each year.

The start of a trend? New concept bets on French fries in wraps

Jan 31, 2023

The Kebab Shop shows off European flair in San Diego

How marijuana themed sandwich chain Cheba Hut creates a vibe embraced by all

Aug 25, 2022

CEO Marc Torres shares how the brand has created an experience that’s won over more than just cannabis fans.

How the acquisition of Bellagreen happened during a looming recession

Jul 26, 2022

The turbulent economic time didn’t stop Ampex Brands from acquiring the 8-unit brand

Clean Eatz wants you to eat healthy and take care of your employees

Mar 14, 2022

How being selfish is benefitting this 74-unit chain

How the Melting Pot is re-emerging from COVID-19 stronger

Dec 01, 2021

The 100+-unit fondue chain is expanding its franchising footprint amid a menu overhaul

WTF is Velvet Taco? The brand brings global flavors to Texas’ favorite food item

Sep 28, 2021

With its weekly taco feature — lovingly called WTF — the fast-casual restaurant chain is constantly experimenting for its small but mighty fan base

Chicken Salad Chick’s CEO on growth, labor challenges and the climate of franchising

Apr 19, 2021

For the latest Ask the Expert webinar, Scott Deviney explains how the fast-casual chain plans to grow units by 20% this year

Casual-dining pizza restaurant, Flatbread Company, expands in a converted Firestone Complete Auto Care in Dallas, Texas

Jan 23, 2020

New Hampshire-based brand partners in Texas as it moves into middle of the nation.

Maple Street Biscuit Company savors unconventional approach

Jul 18, 2019

The Florida breakfast concept will open its 32nd store in August