(Continued from page 1) Chick-fil-A president Dan Cathy said his chain’s “second-mile service” is what steered the brand to sales growth in 2012, despite disruption resulting from a controversy over his remarks on “traditional marriage.” Chick-fil-A’s drive to differentiate itself through service has resulted in a 97-percent retention rate, he said. “If you just want to give customers what they paid for, the first mile, it’s just a ...

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