Carl Orsbourn and Meredith Sandland, contributors to Nation’s Restaurant News’ Speakerbox byline series and authors of the books “Delivering the Digital Restaurant” and “The Path to Digital Maturity,” joined NRN live at our recent CREATE Experience in Palm Springs, recording episodes for their podcast The Digital Restaurant.
In the next episode — the fourth of eight bonus episodes where they explore with special guests each chapter of “The Path to Digital Maturity” — Orsbourn and Sandland interview Robin Robison, chief operating officer of Modern Restaurant Concepts, about optimizing throughput.
Robison uncovers the sheer complexity of restaurant operations and shares how the guest experience has transformed due to new channels and a persisting labor crisis. Learn more about how her team is able to reduce team member anxiety, foster a lively atmosphere, and use technology to simplify operations at Modern Market. She also dives deep into the realm of restaurant automation and efficiency as Robison shares how Modern Market Eatery has harnessed the power of technology to reduce anxiety and increase precision in its operations. She sheds light on the brand’s future-oriented drive-thru designed by the kitchen-first approach and the role of digital tools ensuring accuracy in off-premises settings.
Finally, Robison emphasizes the importance of people retention and spreading joy within teams. This conversation explores the early stages of a restaurant interview and how to understand the power of navigating operational complexities. Learn how Modern Market leverages social media, YouTube, and other digital channels to engage customers and provide a seamless, enjoyable dining experience.
Stream the episode below. For the first episode on how to be found on DoorDash, click here; for the second on converting fans through first-party channels, click here; and for the third on mastering the art of data, click here.
AUTHOR BIO
Meredith Sandland and Carl Orsbourn are co-authors of “Delivering the Digital Restaurant: Your Roadmap to the Future of Food” and “Delivering the Digital Restaurant: The Path to Digital Maturity.” After each spent 20-plus years in corporate strategy and retail food, Meredith and Carl each concluded that food in America was changing. They left their corporate jobs in search of innovation that would transform the restaurant industry. Ghost kitchens, virtual brands, digital marketing, the gig economy and lean operations are at the heart of the future they envision. Carl is the COO of Juicer, a restaurant dynamic pricing company. Meredith is the CEO of Empower Delivery, software that powers delivery-centric kitchens. Subscribe to their newsletter and podcast at deliveringthedigitalrestaurant.com.