Shake Shack has named Justin Mennen chief information and technology officer, effective Jan. 13, the company said Friday. He will oversee all aspects of Shake Shack’s technology, including digital capabilities, and will work with the chain’s executive team to identify opportunities for innovation, including improving business processes and enhancing the guest experience, the company said.
Mennen succeeds Dave Harris, who was chief information officer and left the company in September, according to his LinkedIn profile. A Shake Shack representative said Mennen’s role represents an expansion from Harris’, “reflecting Shake Shack’s evolving technology needs and strategic priorities.”
Most recently, Mennen was chief digital and technology officer at Rite Aid Corporation, where he worked to enhance online platforms while leading digital and tech teams across 2,400 locations. Before that, he had tech leadership roles at Estée Lauder, Compucom, and Dell Technologies. In his new role, he will report directly to chief executive officer Rob Lynch
“Justin brings a wealth of experience as a technology leader to Shake Shack, along with an impressive track record of driving innovation across industries,” Lynch said in a statement. “He’s joining us at a pivotal time in our growth, and we’re confident his expertise will play a key role in elevating our operations and delivering an even better experience for our guests."
Shake Shack has been steadily working to improve its technology to enhance the customer experience. Efforts include the systemwide rollout of kiosks and upgrades to digital communications to make them feel more personal. Lynch said in the chain’s most recent earnings call that Shake Shack will launch a loyalty program this year.
Mennen praised Shake Shack for its focus on innovation.
“I’m honored to join Shake Shack, a brand that continues to redefine modern dining hospitality through innovation, technology, and exceptional guest experiences,” Mennen said in a statement. “I look forward to collaborating with the team to drive growth, advance our digital capabilities and deliver solutions that fuel Shake Shack’s ongoing success.”
Shake Shack currently operates and licenses some 570 restaurants globally.
Contact Bret Thorn at [email protected]
