MIAMI Burger King Corp. said it has purchased 72 units in Iowa and Nebraska that were operated by Simmonds Restaurant Management, a franchisee of the concept since 1976. Terms were not disclosed. Simmonds remains a franchisee of the Taco...
Managers have told restaurant employees about customer calls of complaint or praise since the advent of the telephone, but new technology providing real-time distribution of call recordings is changing worker-coaching initiatives. “You...
After six years of nearly constant double-digit increases, customer counts are flat for the Melting Pot fondue specialty chain. Flat does not feel good, but it’s better than negative, conceded Bob Johnston, president and chief...
CARROLLTON Texas T.G.I. Friday’s is launching a new customer-loyalty program with the introduction of its “Give Me More Stripes” benefits. With such perks as a pass to jump the waiting line for tables, the new program is more about ...
Would you like to show your political support in a “fun and fashion way?” That’s how KFC is pitching a new line of T-shirts as the Democrats and Republicans prepare to nominate Sens. Barack Obama and John McCain as their presidential...
CHARLOTTE N.C. The Salsarita’s Fresh Cantina said it has named franchising veteran Paul Mangiamele its new chief executive and president. Mangiamele, 55, will oversee the fast-casual Mexican chain’s franchise growth plans, as well as...
CHARLOTTE N.C. Chanticleer Holdings Inc., which in March agreed to buy 22-unit franchisee Hooters Inc. in Florida for $55.1 million, on Tuesday said it was buying the assets of Dallas-based Texas Wings, a 45-unit Hooters franchisee, for $106...
GLENDALE Calif. Franchisees of the IHOP and Applebee’s chains together will form a purchasing cooperative to improve buying leverage now that the two brands are under parent company DineEquity Inc. “The purchasing power of that combined...
ATLANTA Raving Brands is looking to put its legal woes behind it and preparing for growth while readying the launch of a new concept, said Daryl Dollinger, newly appointed president of the Atlanta-based company. ...
