Borrowing a page from the playbooks of such popular dot-coms as My Space and Facebook, vertically oriented online social networks have come to the restaurant and foodservice industry.At least two Internet sites that have been launched lately seek...
WASHINGTON —In the midst of a recent White House reception to honor Black History Month, 14 McDonald’s franchisees got to rub elbows with several national dignitaries and historical figures...
Amid a swirl of controversy, some restaurants have scuttled plans to deduct portions of credit card processing fees from servers’ tips as a way to offset wage hikes and other increased operational costs that are squeezing profit margins. ...
PORTLAND ORE. —After raising money, scrubbing floors, painting, scavenging for furniture and haggling over prices for equipment, a remodeled nonprofit cafe in the north Portland neighborhood of...
Kristin Burk had fond memories of eating at Wood Ranch BBQ & Grill restaurants while growing up in Southern California, so she was thrilled to land a job with the casual-dining chain three years ago as director of training and development. But she...
Unable to decide on a career after graduating from college with a business degree, 26-year-old Canadian Sean Aiken started a yearlong trek across North America, doing a different job each week.He maintains a website, ...
Service is our invisible product. It makes a good meal taste better and customers come back. But unlike the other products we offer, it can’t be discounted or featured only as a limited-time offer. On the other hand, it can be super-sized...
A mother of four children, Jan O’Connor wanted to make extra cash when she applied for a waitress job at a Monical’s Pizza in Bradley, Ill. That was 27 years ago. Today she’s still a Monical’s server. “I didn’t think it would last this...
What you spend your time on is who you are.Last year we interviewed more than 500 high-performing multiunit managers, or MUMs, across 28 different chains. While each one approached his or her business differently, they all had three things in...
