The adage that “employees don’t quit jobs, they quit managers” proves itself time and again in exit interviews, said Christin Myers, director for reducing turnover at Creative Restaurant Solutions, an Exton, Pa.-based consulting firm.Founded 11...
CRANSTON R.I. —After 11 years of arguing the business case for diversity in the industry, the Multicultural Foodservice & Hospitality Alliance is changing its strategy to give more attention to the...
DARTMOUTH MASS. Not Your Average Joe’s, a casual dining chain known for its made-from-scratch cuisine. —Scott Martin is the last chef standing at the 16-unit Martin, a chef at the company’s...
“Get the right people on the bus, the wrong people off the bus, and the right people in the right seats.”—Jim Collins, author, “Good to Great”In our role as unit managers and hospitality providers we are encouraged to create and foster a culture...
Dating is common among restaurant workers, despite company policies to discourage such activity. Recently engaged to be married, Leslie Bucher and Eric Webster kept their relationship a secret while they worked together at a restaurant company...
IRVING TEXAS —The current state of the economy is filling the labor pool with more displaced job applicants, but fishing for the right candidate remains a challenge, according to chain restaurant...
When Wendy’s International Inc. appointed its chief financial officer Kerrii Anderson to the chief executive post in 2006, the rise of a numbers guru with no restaurant operations experience appeared to illustrate how thoroughly...
Although job misery does not discriminate by industry, management consultant Patrick Lencioni picked a restaurant to use as an example in his latest book, “The Three Signs of a Miserable Job” (Jossey-Bass, 2007). Lencioni is president and founder...
No-e-mail Fridays—that idea is not an official policy, but just the suggestion of a prohibiting electronic messaging for one day a week was enough to improve communication within Marco’s Pizza, the 171-unit Toledo, Ohio-based chain...
