Closing a restaurant is never easy, but there are better ways than locking out employees, as some companies have been doing, said Tony Boen, regional manager for Duluth, Minn.-based Grandma’s Restaurant Co. Grandma’s now operates eight Minnesota...
At 12:30 p.m. on July 27, 1991, I went to a well-known Denver-area sports bar. I remember the time and date so exactly because that’s the day a server recommended, and I tried, a “Garbage Burger” for lunch. That experience changed forever the way...
Some restaurant companies like to move their branch managers around—send a top performer to a struggling unit to see if he or she can improve sales, or send a strong manager who is good with pressure to a high-volume store, or have new managers...
Gregg Ward, founder and president of San Diego-based Orlando-Ward & Associates Inc., has been involved in diversity training for some 20 years. His firm uses live theatre in training programs for companies such as IHOP, where...
NATIONAL HARBOR MD. —The financial belts on hospitality training departments are being cinched even tighter in today’s challenging economy, according to an informal poll of attendees at the Council...
With rising minimum wages equalizing pay rates among restaurants, pay is becoming less of a factor in attracting hourly workers, said operators, who noted they are looking for other ways to recruit and retain their workforces.A recent study by the...
The softening economy may be causing résumés and job applications to pile up for some restaurant operators, but the influx of job seekers does not eliminate the need to thoroughly screen future employees, said Bill Angott, chief...
Aphone call, an e-mail or just a curt sign on the locked front door when they showed up for work was how hundreds of Bennigan’s Grill & Tavern and Steak and Ale employees learned they were out of a job when the long-time brand owner...
The current economy has shaken the confidence of many once-proud and cocksure operators to their core, bringing to mind the words of Paul Rubin who said: “Never confuse brilliance with a bull market.”And while remembering the halcyon days of 2005...
