AUSTIN Texas Chuy’s general manager, Kathleen Marburger has never made labor and food costs her main focus. She worries about people first, and these recessionary times haven’t changed her strategy. ...
When two rival motorcycle gangs started fighting in a McDonald’s parking lot in Long Island one summer evening, then 19-year-old nighttime manager Paul Facella knew he had to do something. He told his employees to call the police...
Imagine a young leader in your organization sends you a persuasively written request for funding and asks for time away from her day-to-day job to attend a professional development event that could improve her job performance and make her a better...
Server-to-customer menu merchandising is a complex art that is commonly misunderstood, hastily taught and challenging to master.Contrary to popular belief, selling inside the four walls is neither a single thing nor a simple process. It is a skill...
Union-organizing activities at restaurants are on the rise, as labor groups prepare to benefit from possible changes to federal labor law. In anticipation that Congress this year will support the Employee Free Choice Act, pro-labor...
LINCOLNSHIRE Ill. Kona Grill restaurant here has improved communication throughout the operation. —Although Nancy Watson can’t hear her customers or her employees, the deaf manager of the...
On Dave Westbrook’s first day behind the bar of a multiconcept restaurant chain, a couple came in to celebrate their anniversary. The bartender gave them a couple of shots of tequila on the house, but told Westbrook not to ring it up because...
DALLAS Recruiting and retaining employees has become much less difficult for restaurant operators as the industry continues reeling from the effects of the recession, according to the People Report Workforce Index, a quarterly barometer of...
PORTLAND Ore. —In a push to improve customer service and increase repeat business to its foodservice operations, the food and nutrition department at the Oregon Health and Science University Hospital...
Abum ankle finally put an end to Jennifer Williams’ 45-year career as a waitress at Lawry’s The Prime Rib in Beverly Hills, Calif. If not for that, the 71-year-old would continue to wear the server’s white bonnet, push around the silver carts of...
