ATLANTA —Given an increase in the number of wage-and-hour disputes involving valet-parking companies, restaurateurs need to protect themselves by reviewing the practices of the services they hire...
Mentoring high school students has many benefits, said Sean Baldwin, general manager at the Pilot Butte Drive-In in Bend, Ore. Baldwin is an industry veteran whose career began as a dishwasher when he was 15. He later graduated...
James “Chip” Ricker recently received a job offer in a late-night call, putting an end to his hunt for a general manager’s position and the need to start dipping into his 401(k) retirement fund to cover his family’s living expenses. An...
Toppers Pizza, which began life in Wisconsin college towns, has created a cultlike following that now is helping it expand. Many customers ate Toppers’ pies while in school or working for the concept, making pizzas or delivering them to dorms. The...
Growing up in the restaurant business and majoring in hospitality in college, Joe Micatrotto Jr. had plenty of mentors. Now he is returning the favor. Micatrotto, a former managing partner of a Buca di Beppo restaurant, is president and chief...
Failure is the condiment that gives success its flavor.”—Truman CapoteI’ve made some boneheaded mistakes in my business career.The short list includes failing early on to recognize and develop talented employees, ignoring good advice on site...
SEATTLE Starbucks Corp. recently accepted a settlement with the National Labor Relations Board to allow its Minneapolis-area employees to post union materials in their break areas and discuss union issues while on the job as long as the activities...
Training and marketing manager Katie Brower used to have a 10-minute commute to the Chili’s Grill & Bar where she worked in Jacksonville, N.C. Today, she still lives close to work, but she’s a long way from home...
Generation Y will account for about 70 million full-time U.S. workers in 2012, estimates Gilbert Melott, a former restaurant human resources executive and founder of Nextvoice247.com, an online leadership forum based in Chicago. On...
Four highly competitive hospitality recruiters have learned through the years to cooperate with one another in their pursuit of management-quality college graduates. Recruiters for Red Lobster, Sodexo USA, Hyatt and Marriott...
