Every restaurant veteran has a nightmare story about bad employee meals, free feeds that made prison food look like haute cuisine. After eating his share of them as a cook, Chris Clime committed to changing things as he ascended to chef. ...
CHEYENNE Wyo. Taco John’s employee Justine Anderson picked a pert phrase for the back of her new work shirt. When the 17-year-old now turns around, customers see “Let’s get saucy!” —Given a...
As vice president and national ombudsman for McDonald’s USA, Ron Hawkins’ job is to resolve issues with franchisees and employees before they blow up into conflicts that draw in senior leadership or lawyers. So far he’s been pretty...
While it seems like it’s always been a mature industry, the chain restaurant business in the United States actually is still in a state of relative infancy.During a 35-year career that began in the dish room, I’ve actually worked for or met such...
Recession-induced restaurant closures, job cuts and salary reductions may be slowing, according to a recent survey.Seventy-one percent of the 111 restaurant companies that participated in an online study by Dallas-based People Report said they...
Even as the recession continues to force restaurant operators to close units, cut jobs and reduce salaries, there are signs that the shedding is slowing, according to a survey released Thursday. Seventy-one percent of the 111 restaurant...
GRAPEVINE Texas More than 1,600 foodservice professionals gathered here March 15-18 as the Women’s Foodservice Forum celebrated its 20th anniversary at its annual leadership conference. Click here to view a slide show of photos from the...
WASHINGTON —One day after members of the powerful Service Employees International Union picketed briefly outside the National Restaurant Association’s headquarters here, lawmakers on Capitol Hill...
PORTLAND Ore. —Slashed training budgets have become another sign of the recessionary times, forcing operators to direct their diminished funds better to the customer service protocols that will set...
Union membership is on the rise after years of decline. The U.S. Bureau of Labor Statistics reported that union members accounted for 12.4 percent of the workforce last year, up from 12.1 percent in 2007. The Employee Free Choice Act, often...
