More than 700 people love Mary Moss, a McDonald’s crewmember who works in the drive-thru of the chain’s Chandler, Ariz., unit. At least that’s how many people had become fans on the “I Love Mary @ McDonald’s Chandler” page on ...
September marks the last month of the third quarter of 2009. For some operators, it’s been a good year, despite the economy. For others, the best thing they can say about 2009 is that it’ll be over in three months. Either way, we’ve got about four...
Ken Willis says the town hall meeting he attended in Denton, Texas, was not marked by the rancor and deep division that has dominated some other recent gatherings across the nation. But that doesn’t mean participants did not harbor fears about the...
CHANDLER Ariz. More than 700 people love Mary Moss, a McDonald's crewmember who works in the drive-thru of the chain's Chandler, Ariz., unit. At least that's how many people had become fans on the "I Love Mary @ McDonald's Chandler" page on...
HOUSTON Joe’s Crab Shack plans to open several new stores in the coming months, breaking ranks with many other operators in the beleaguered casual-dining segment. “We are very optimistic,” said Kevin Cottingim, senior vice president of human...
CLEVELAND —With most budgets suffering from recession-related cutbacks, restaurant trainers and human resources managers are looking for inexpensive ways to keep employees trained and able to serve...
Late last month as the federal minimum-wage increase approached, the jump to a new hourly rate of to $7.25 appeared to be ruffling few feathers.While none of several operators interviewed cheered the 11-percent increase over the previous minimum...
Six years ago award-winning chef Roy Yamaguchi started a scholarship fund in his home state of Hawaii to commemorate the 15th anniversary of his namesake, Roy’s Restaurants, now a 37-unit chain co-owned by OSI Restaurant Partners...
Faced with the increased federal minimum wage, which took effect July 24, some operators may be tempted to slash labor to protect profits. But stretching staffs too thin can make for sloppy sanitation, especially at the close of a shift, say those...
In the high turnover segment of quick service, Domino’s Pizza franchisee Dave Melton hasn’t lost a store manager in six years. The average employee tenure is eight years. Melton, who opened his first Manhattan store in 1989 with...
