Workforce

Treating customers the way you want to be treated is a terrible idea. Here’s what you should do instead.

Plus, the beverage industry addresses sexual harassment across the industry

President Biden also expanded the Economic Injury Disaster Loan in his new COVID-19 action plan

General managers make a median base salary of $90,129 including bonuses, says Black Box Intelligence report

Bottle Bar East forced some to work for tips only and didn’t pay required overtime

A group representing three Buffalo, N.Y.-area Starbucks filed a petition to unionize with the National Labor Relations Board; foodservice remains the least unionized industry in America

The National Restaurant Association released a mid-year state of the industry report, with details on the labor crisis and effects from the COVID-19 delta variant

Justice Department alleges defendants transported and employed undocumented workers involving 45 Midwest locations

Those leaders who spend time in their restaurants and engage directly with their employees are the ones who can best overcome the labor challenges.

Plus, a look at new BLS data on the impact of unemployment benefits on the labor shortage