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KFC closes dining rooms amid coronavirus pandemicKFC closes dining rooms amid coronavirus pandemic

Yum-owned chicken brand shifts to drive-thru, delivery and pick-up only

Ron Ruggless, Senior Editor

March 18, 2020

2 Min Read
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KFC, the chicken division of Yum Brands Inc., is closing its dining rooms and shifting to off-premise sales only as of Thursday, the company said Wednesday.

Yum’s other two quick-service brands, Pizza Hut and Taco Bell, announced dining room closures on Monday.

“Our dining rooms remain open for to-go/carryout only,” Kevin Hochman, president of KFC U.S., said in an emailed note to guests. “You can order at the front counter and take your food to go, or you can order online at KFC.com and pick up your meal at the designated area at the front counter. If you don’t want to leave your car, our drive thru will continue to service you, too.”

KFC announced Friday that it would offer free delivery across the U.S. through April 26 via kfc.com, Grubhub.com or Seamless.com.

Customers picking up their meal can order online at kfc.com and pick up in the restaurant from the designated area at the front counter.

In a CNBC “Squawk on the Street” interview Wednesday morning, David Gibbs, CEO of Yum Brands, said his brands are offering contactless delivery and workers are wearing gloves to assure the customers of food safety.

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KFC said it also was implementing tamper-evident seals “so that customers’ food travels safely.” Grubhub customers can also select the option for “contact-free delivery” at checkout.

Related:Restaurant chains closing or moving to off-premise in light of coronavirus

KFC also said that two weeks ago it increased the frequency of cleaning and sanitizing throughout its restaurants to hourly, particularly around high-touch areas. 

“In addition, you may notice that more of our team members are wearing gloves for their protection and yours,” Hochman said in his letter to customers.

“As always, team members who feel sick are advised to stay at home,” the company said Wednesday, “Further, KFC is committed to paying company-owned restaurant team members for their scheduled or regularly scheduled hours if they are sick, required to self-quarantine, or they cannot work because a restaurant temporarily closes.”

Yum’s KFC division, as of Dec. 31, had 24,104 units globally, of which about 17%, or more than 4,000, are in the United States. Yum is based in Louisville, Ky.

Contact Ron Ruggless at [email protected]

Follow him on Twitter: @RonRuggless

For our most up-to-date coverage, visit the coronavirus homepage.

About the Author

Ron Ruggless

Senior Editor, Nation’s Restaurant News / Restaurant Hospitality

Ron Ruggless serves as a senior editor for Informa Connect’s Nation’s Restaurant News (NRN.com) and Restaurant Hospitality (Restaurant-Hospitality.com) online and print platforms. He joined NRN in 1992 after working 10 years in various roles at the Dallas Times Herald newspaper, including restaurant critic, assistant business editor, food editor and lifestyle editor. He also edited several printings of the Zagat Dining Guide for Dallas-Fort Worth, and his articles and photographs have appeared in Food & Wine, Food Network and Self magazines. 

Ron Ruggless’ areas of expertise include foodservice mergers, acquisitions, operations, supply chain, research and development and marketing. 

Ron Ruggless is a frequent moderator and panelist at industry events ranging from the Multi-Unit Foodservice Operators (MUFSO) conference to RestaurantSpaces, the Council of Hospitality and Restaurant Trainers, the National Restaurant Association’s Marketing Executives Group, local restaurant associations and the Horeca Professional Expo in Madrid, Spain.

Ron Ruggless’ experience:

Regional and Senior Editor, Informa Connect’s Nation’s Restaurant News and Restaurant Hospitality (1992 to present)

Features Editor – Dallas Times Herald (1989-1991)

Restaurant Critic and Food Editor – Dallas Times Herald (1987-1988)

Editing Roles – Dallas Times Herald (1982-1987)

Editing Roles – Charlotte (N.C.) Observer (1980-1982)

Editing Roles – Omaha (Neb.) World-Herald (1978-1980)

Email: [email protected]

Social media:

Twitter@RonRuggless

LinkedIn: www.linkedin.com/in/ronruggless

Instagram: @RonRuggless

TikTok: @RonRuggless

 

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