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Tech Tracker: How digital tech is capitalizing on the hot restaurant reservations market
Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations
After focusing tech investments on off-premise, restaurants will look for solutions to raise convenience and lower cost of labor
Ask almost any operator and they’ll agree that the restaurant industry was headed toward a digital, off-premise-focused business before 2020 and that COVID-19 just accelerated that process.
With shuttered dining rooms and mandated lockdowns in place, 2020 became the year of off-premise innovation, with a focus on delivery, digital ordering and payment and speeding the to-go process. But as the nation heads back to normal and dining rooms begin filling up, what’s next for must-have restaurant technology?
Here’s a look at some of the challenges the restaurant of the (near) future will likely face and the tech-based solutions that are expected to be in demand.
Even as diners return to restaurant dining rooms, t...
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