(Continued from page 1) Since Buffets customers often serve themselves, many servers often think of themselves less as hospitality staff and more as bussers, Wedo said. But that is poised to change. “We’re turning this program upside down,” he said. The new server role will require employees to take care of guests once they are seated until they leave the restaurant. Although back-of-the-house improvements are important, the front of the house, Wedo said, is where ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now. We promise it will only take a few minutes!