(Continued from page 1) Since Buffets customers often serve themselves, many servers often think of themselves less as hospitality staff and more as bussers, Wedo said. But that is poised to change. “We’re turning this program upside down,” he said. The new server role will require employees to take care of guests once they are seated until they leave the restaurant. Although back-of-the-house improvements are important, the front of the house, Wedo said, is where ...
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Contact: Desiree Torres Desiree.Torres@penton.com