From left: Panelists Peter Harrison of Snagajob, Kristen Zagozdon of Cooper’s Hawk Winery & Restaurants, Dawn Cacciotti of the National Restaurant Association and Mike Mott of Cracker Barrel Old Country Store.
Staffing pressures have built noticeably this year, and restaurant operators are employing more technology than ever before to recruit, hire, train and manage the increasingly hard-to-find workforce. Declining unemployment rates are being felt among restaurateurs, said panelists in a “Leveraging Technology to Develop Your Employees” panel at the NRA Show. “I feel like a switch got hit in January of this year,” said Kristen Zagozdon, vice president of human resources ...
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