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Full-service sales growth appears to hit a pandemic wall, Black Box reportsFull-service sales growth appears to hit a pandemic wall, Black Box reports

After 12 weeks of same-store sales improvement, dine-in increases stagnate amid coronavirus concerns

Ron Ruggless, Senior Editor

July 23, 2020

2 Min Read
full service growth black box
But while dine-in sales have slowed for full-service, off-premise sales growth in the segment improved in the past three weeks.Jessica McGowan/Getty Images News

Full-service restaurants’ sales recovery from coronavirus lockdowns appears to have stalled in mid-July as dine-in percentages slipped, according to data from Black Box Intelligence.

The Dallas-based restaurant analytics company said Thursday that, while same-store sales for the industry remained “essentially flat,” full-service recovery from state and local restrictions languished amid a surge in infections in many states.

After 12 consecutive weeks of same-store sales improvements at full-service restaurants, Black Box said those sales have stagnated over the past three weeks.

“As the number of COVID-19 cases rise and new capacity restrictions are implemented at the regional level, the percentage of dine-in sales has decreased,” Black Box said in its weekly report.

“During week ending July 12, 61% of all full-service restaurant sales were dine-in,” the company said, but that was down from a pandemic high of 64% two weeks before.

Black Box cited several possible reasons for stagnant growth in full-service sales.

“In addition to some guests likely being more cautious and avoiding dining out in response to the rising health concerns, full-service restaurants seem to have also hit a ceiling in terms of percentage of their restaurants that are open for dine-in business,” Black Box noted.

Related:Restaurant outlook grim, according to operators in Black Box Intelligence survey

“After a steady climb since the end of April, the percentage of restaurants existing in the pre-COVID era that are now open for dine-in has plateaued around 87% for the last three weeks,” the firm said.

But while dine-in sales have slowed for full-service, off-premise sales growth in the segment improved in the past three weeks.

“Off-premise sales growth for full-service restaurants had been slowing down as dine-in sales increased, but that trend has now been reversed in the last three weeks,” Black Box said in its report.

Off-premise sales increases continued to increase for limited-service brands, which are traditionally focused more on to-go, drive-thru and delivery, a trend that had been noted since April, Black Box said.

Black Box said same-store sales for the week ended July 12 were best in the states of Alabama, Arkansas, Georgia, Idaho, Indiana, Louisiana, Mississippi, South Dakota, Tennessee and Utah.

Same-store sales growth in the period was the worst in the District of Columbia as well as California, Connecticut, Hawaii, Maine, Massachusetts, New Hampshire, New Jersey, Vermont and Washington state.

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Contact Ron Ruggless at [email protected]

Follow him on Twitter: @RonRuggless

About the Author

Ron Ruggless

Senior Editor, Nation’s Restaurant News / Restaurant Hospitality

Ron Ruggless serves as a senior editor for Informa Connect’s Nation’s Restaurant News (NRN.com) and Restaurant Hospitality (Restaurant-Hospitality.com) online and print platforms. He joined NRN in 1992 after working 10 years in various roles at the Dallas Times Herald newspaper, including restaurant critic, assistant business editor, food editor and lifestyle editor. He also edited several printings of the Zagat Dining Guide for Dallas-Fort Worth, and his articles and photographs have appeared in Food & Wine, Food Network and Self magazines. 

Ron Ruggless’ areas of expertise include foodservice mergers, acquisitions, operations, supply chain, research and development and marketing. 

Ron Ruggless is a frequent moderator and panelist at industry events ranging from the Multi-Unit Foodservice Operators (MUFSO) conference to RestaurantSpaces, the Council of Hospitality and Restaurant Trainers, the National Restaurant Association’s Marketing Executives Group, local restaurant associations and the Horeca Professional Expo in Madrid, Spain.

Ron Ruggless’ experience:

Regional and Senior Editor, Informa Connect’s Nation’s Restaurant News and Restaurant Hospitality (1992 to present)

Features Editor – Dallas Times Herald (1989-1991)

Restaurant Critic and Food Editor – Dallas Times Herald (1987-1988)

Editing Roles – Dallas Times Herald (1982-1987)

Editing Roles – Charlotte (N.C.) Observer (1980-1982)

Editing Roles – Omaha (Neb.) World-Herald (1978-1980)

Email: [email protected]

Social media:

Twitter@RonRuggless

LinkedIn: www.linkedin.com/in/ronruggless

Instagram: @RonRuggless

TikTok: @RonRuggless

 

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