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P.F. Chang’s at center of Olympic-sized errorP.F. Chang’s at center of Olympic-sized error

Chicago TV coverage confuses chain with the games’ locale

Ron Ruggless, Senior Editor

February 13, 2018

1 Min Read
pf changs
Wawl Finebaum/Twitter

P.F. Chang’s China Bistro Inc. has hosted many important gatherings, but the Winter Olympics is not one of them, contrary to a Chicago TV broadcast graphic.

WLS-Channel 7, an ABC television affiliate in Chicago, slipped like an unfortunate figure skater on Saturday and confused 2018 Winter Olympics host city Pyeongchang, South Korea, with the popular Asian-inspired casual-dining chain.

Scottsdale, Ariz.-based P.F. Chang’s took the error in stride, replying Sunday afternoon in a tweet that “Contrary to this broadcast, we’re not hosting the games.”

"We handled this in-house as we do all of our social media," said Darryl Carr, P.F. Chang's spokesperson, in an email. "We saw this on Sunday, and after seeing the reaction it was getting, we decided we had to respond and have some fun with it."

The Chicago Tribune reported that Jayme Nicholas, a WLS spokesperson, apologized for the image “mix-up,” saying the “P.F. Chang 2018” logo was created for a satirical sports-news segment and was inadvertently used in weekend anchor Mark Rivera’s Saturday report.

But even broadcasting mistakes can produce positive sentiment for the 210-unit chain. As one Twitter user replied: “The lettuce wraps are gold medal worthy.” 

Contact Ron Ruggless at [email protected]

Follow him on Twitter: @RonRuggless 

About the Author

Ron Ruggless

Senior Editor, Nation’s Restaurant News / Restaurant Hospitality

Ron Ruggless serves as a senior editor for Informa Connect’s Nation’s Restaurant News (NRN.com) and Restaurant Hospitality (Restaurant-Hospitality.com) online and print platforms. He joined NRN in 1992 after working 10 years in various roles at the Dallas Times Herald newspaper, including restaurant critic, assistant business editor, food editor and lifestyle editor. He also edited several printings of the Zagat Dining Guide for Dallas-Fort Worth, and his articles and photographs have appeared in Food & Wine, Food Network and Self magazines. 

Ron Ruggless’ areas of expertise include foodservice mergers, acquisitions, operations, supply chain, research and development and marketing. 

Ron Ruggless is a frequent moderator and panelist at industry events ranging from the Multi-Unit Foodservice Operators (MUFSO) conference to RestaurantSpaces, the Council of Hospitality and Restaurant Trainers, the National Restaurant Association’s Marketing Executives Group, local restaurant associations and the Horeca Professional Expo in Madrid, Spain.

Ron Ruggless’ experience:

Regional and Senior Editor, Informa Connect’s Nation’s Restaurant News and Restaurant Hospitality (1992 to present)

Features Editor – Dallas Times Herald (1989-1991)

Restaurant Critic and Food Editor – Dallas Times Herald (1987-1988)

Editing Roles – Dallas Times Herald (1982-1987)

Editing Roles – Charlotte (N.C.) Observer (1980-1982)

Editing Roles – Omaha (Neb.) World-Herald (1978-1980)

Email: [email protected]

Social media:

Twitter@RonRuggless

LinkedIn: www.linkedin.com/in/ronruggless

Instagram: @RonRuggless

TikTok: @RonRuggless

 

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