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Panera Bread has hired multiple executives in supply, menu, human resources and e-commerce areasPanera Bread has hired multiple executives in supply, menu, human resources and e-commerce areas

Claes Petersson, Eduardo Luz, Kathy-Jo Payette, Roland Ornelas, Gregg Waterman, David Gaidos and George Hanson have all joined the fast-casual chain since December

Bret Thorn, Senior Food Editor

June 17, 2020

2 Min Read
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Panera Bread has been quietly making changes to its management team in the areas of procurement and product development, human resources and digital technology, the St. Louis-based fast-casual chain said Wednesday.

Most recently was the appointment this month of research & development veteran Claes Petersson as the chief food innovation officer at the chain of more than 2,100 locations.

Before joining Panera, Petersson was the chief innovation officer and vice president of Max Burgers, based in Stockholm, Sweden. Previously he was chief food innovation officer at Pizza Hut and vice president of R&D and packaging innovation at Sonic Drive-In. He also has had product development roles at Godiva Chocolate and Campbell Soup Company, Scandinavia.

In April, Panera hired Kathy-Jo Payette as its chief people officer. Most recently she was chief human resources officer at convenience store chain Cumberland Farms, and before that she spent 22 years at CVS, eventually becoming the drug store chain’s senior vice president of human resources.

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From left are Eduardo Luz, Roland Ornelas, Kathy-Jo Payette, Claes Petersson and Gregg Waterman.

Roland Ornelas joined Panera in March as senior vice president and chief procurement officer. He came from NDCP, Dunkin’ Brands’ franchisee-owned supply chain cooperative, where he was chief commercial officer with responsibility for sourcing, program management and equipment services, among other responsibilities. Before that he had supply-chain positions at Wyndham Worldwide, O’Charley’s Inc., Carlson Companies, Pepsico, Yum! Brands’ supply chain cooperative, and Havi Global Solutions.

David Gaidos also joined Panera in March. He is now the chain's chief food safety & quality officer. Previously he had been vice president for global food quality and safety at McCain Foods.

In January, Gregg Waterman became Panera’s chief manufacturing & supply chain officer with responsibilities for supply chain, quality assurance and the chain’s fresh dough facilities. Like Ornelas, Waterman also worked in supply chain management for Yum! Brands, including his most recent position as senior vice president for supply chain at KFC.

Before that he worked for The Coca-Cola Company for 24 years.

And last December, George Hanson took over as Panera’s senior vice president and chief digital officer.

A veteran in digital sales for clothing companies, most recently he was vice president of e-commerce for North America for Under Armour. Before that he was in charge of digital business for Lane Bryant. He also held leadership positions at Lands’ End, including heading up its business in Japan.

The announcement of those appointments comes on the heels of naming Eduardo Luz as Panera’s chief brand and concept officer.

Contact Bret Thorn at [email protected] 

Follow him on Twitter: @foodwriterdiary

About the Author

Bret Thorn

Senior Food Editor, Nation's Restaurant News

Senior Food & Beverage Editor

Bret Thorn is senior food & beverage editor for Nation’s Restaurant News and Restaurant Hospitality for Informa’s Restaurants and Food Group, with responsibility for spotting and reporting on food and beverage trends across the country for both publications as well as guiding overall F&B coverage. 

He is the host of a podcast, In the Kitchen with Bret Thorn, which features interviews with chefs, food & beverage authorities and other experts in foodservice operations.

From 2005 to 2008 he also wrote the Kitchen Dish column for The New York Sun, covering restaurant openings and chefs’ career moves in New York City.

He joined Nation’s Restaurant News in 1999 after spending about five years in Thailand, where he wrote articles about business, banking and finance as well as restaurant reviews and food columns for Manager magazine and Asia Times newspaper. He joined Restaurant Hospitality’s staff in 2016 while retaining his position at NRN. 

A magna cum laude graduate of Tufts University in Medford, Mass., with a bachelor’s degree in history, and a member of Phi Beta Kappa, Thorn also studied traditional French cooking at Le Cordon Bleu Ecole de Cuisine in Paris. He spent his junior year of college in China, studying Chinese language, history and culture for a semester each at Nanjing University and Beijing University. While in Beijing, he also worked for ABC News during the protests and ultimate crackdown in and around Tiananmen Square in 1989.

Thorn’s monthly column in Nation’s Restaurant News won the 2006 Jesse H. Neal National Business Journalism Award for best staff-written editorial or opinion column.

He served as president of the International Foodservice Editorial Council, or IFEC, in 2005.

Thorn wrote the entry on comfort food in the Oxford Encyclopedia of Food and Drink in America, 2nd edition, published in 2012. He also wrote a history of plated desserts for the Oxford Companion to Sugar and Sweets, published in 2015.

He was inducted into the Disciples d’Escoffier in 2014.

A Colorado native originally from Denver, Thorn lives in Brooklyn, N.Y.

Bret Thorn’s areas of expertise include food and beverage trends in restaurants, French cuisine, the cuisines of Asia in general and Thailand in particular, restaurant operations and service trends. 

Bret Thorn’s Experience: 

Nation’s Restaurant News, food & beverage editor, 1999-Present
New York Sun, columnist, 2005-2008 
Asia Times, sub editor, 1995-1997
Manager magazine, senior editor and restaurant critic, 1992-1997
ABC News, runner, May-July, 1989

Education:
Tufts University, BA in history, 1990
Peking University, studied Chinese language, spring, 1989
Nanjing University, studied Chinese language and culture, fall, 1988 
Le Cordon Bleu Ecole de Cuisine, Cértificat Elémentaire, 1986

Email: [email protected]

Social Media:
LinkedIn: https://www.linkedin.com/in/bret-thorn-468b663/
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Twitter: @foodwriterdiary
Instagram: @foodwriterdiary

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