People, Performance and ProfitsPeople, Performance and Profits

Jim

“Management is the delusion that you can change people. Leadership is deluding other people instead of deluding yourself.” 

— Scott Adams in Dilbert 


Since my book “Multi Unit Leadership” was published in 2010, I’ve conducted more than 200 workshops on the topic for foodservice and retail brands across the globe. And one question that routinely comes up is: “What are the common mistakes operators make when they grow from one to many units?”


Presuming that many of our Nation’s Restaurant News readers are involved in the multiunit world as a franchisee, franchisor or multiunit owner, I thought that you, too, might benefit from the answer to that question.


Mistake #1: Assuming it’s not rocket science


In theory, multiunit leadership is a...