People, Performance & Profits-2012People, Performance & Profits-2012

Jim

“Talented people take patience to find. They select you; you don’t select them. That means you have to have a total commitment to a quality work environment, not just competitive pay and benefits.” 


— Larry Altier 


I speak at a lot of GM conferences for foodservice and retail brands around the globe. And there’s one question you hear repeatedly: “What do outstanding GMs consistently do that the average ones do not?” 


Over the years, I’ve noted the key characteristics that CEOs cite when describing their top-performing GMs at these conferences. Here’s a list for you to consider. How do your GMs stack up? 


They are servant leaders. The best GMs intrinsically know that if you’re not serving the customer directly, you need to be serving s...