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reservations","articleBody",[949,954,959,985,990,995,1000,1008,1013,1018,1023,1030,1035,1040,1045,1052,1057,1062,1067,1080,1087,1092,1097,1104,1109,1114,1121,1126],{"_84":897,"_898":950,"_902":951},{"_900":901},[952],{"_84":905,"_905":953},"Carbone in New York City. Alinea in Chicago. San Ho Wan in San Francisco. Every major metropolitan city in America has a list of restaurants that are seemingly impossible to get into.",{"_84":897,"_898":955,"_902":956},{"_900":901},[957],{"_84":905,"_905":958},"As a result of this high demand, black market restaurant reservation services have popped up online, which auction off (or even give out for free on a first-come, first-serve basis) restaurant reservations to some of the hottest restaurants in town. But there have been crackdowns on these services, which usually happen without the restaurants’ knowledge or consent, and can be overrun with bots.",{"_84":897,"_898":960,"_902":961},{"_900":901},[962,964,975,977,983],{"_84":905,"_905":963},"In 2022, Resy successfully got ",{"_84":905,"_965":966,"_905":974},"marks",[967],{"_84":186,"_898":968},{"_5":969,"_970":971,"_972":-5,"_973":-5},"https://ny.eater.com/2022/2/15/22910632/free-rezy-reservation-booking-telegram-group-manhattan-restaurants-nyc","target","_self","rel","class","the free service #FreeRezy",{"_84":905,"_905":976}," — which offered hard to get reservations via the encrypted platform, Telegram — shut down. Then, in December 2024, New York Gov. Kathy Hochul ",{"_84":905,"_965":978,"_905":982},[979],{"_84":186,"_898":980},{"_5":981,"_970":971,"_972":-5,"_973":-5},"https://www.restaurant-hospitality.com/policy-regulation/new-york-legislation-would-ban-black-market-restaurant-reservation-services","passed the Restaurant Reservation Anti-Piracy Act",{"_84":905,"_905":984},", which banned these unauthorized, third-party restaurant reservation platforms.",{"_84":897,"_898":986,"_902":987},{"_900":901},[988],{"_84":905,"_905":989},"Even though these unofficial services have gone dark (at least in New York State), there is still high demand for solutions to snagging some of the best reservations. On the heels of this new local legislation, Tock expanded its partnership with Google so customers can directly book reservations through Google. Also, a new app called Diibs just launched. It auctions last-minute access to reservations (with operators’ consent).",{"_84":897,"_898":991,"_902":992},{"_900":901},[993],{"_84":905,"_905":994},"In other news this month, Par Technology made an acquisition in the analytics space, Soundhound debuted an in-car voice assistant that can order from restaurants, and more. ",{"_84":897,"_898":996,"_902":997},{"_900":901},[998],{"_84":905,"_905":999},"Tech Tracker rounds up what’s happening in the technology sector of the restaurant industry, including news from restaurants, vendors, digital platforms, and third-party delivery companies. Here’s a breakdown of what you need to know and why:",{"_84":897,"_898":1001,"_902":1002},{"_900":901},[1003],{"_84":905,"_965":1004,"_905":1007},[1005],{"_84":1006},"bold","Tock expands partnership with Google",{"_84":897,"_898":1009,"_902":1010},{"_900":901},[1011],{"_84":905,"_905":1012},"American Express-owned restaurant reservations company Tock announced earlier this month an expansion of its partnership with Google. The Reserve with Google capabilities have now been expanded to all restaurant reservation experiences (including those that require a deposit or a credit card on file). Previously, this feature was only available for free reservations, and now the booking process for paid reservations can be completed without leaving the Google search results page.",{"_84":897,"_898":1014,"_902":1015},{"_900":901},[1016],{"_84":905,"_905":1017},"Although paying for hard-to-get restaurant reservations has become common practice, companies like Tock applaud New York’s crackdown on unofficial avenues for reserving hot dining spots.",{"_84":897,"_898":1019,"_902":1020},{"_900":901},[1021],{"_84":905,"_905":1022},"“Tock has long advocated against these predatory practices that damage restaurants' ability to serve their communities,” Tock CEO Matthew Tucker said in a statement. “As a partner to the hospitality industry, Tock encourages other states to follow New York's lead in creating a more equitable and transparent dining ecosystem.”",{"_84":897,"_898":1024,"_902":1025},{"_900":901},[1026],{"_84":905,"_965":1027,"_905":1029},[1028],{"_84":1006},"Diibs launches to auction off hot dining reservations",{"_84":897,"_898":1031,"_902":1032},{"_900":901},[1033],{"_84":905,"_905":1034},"Could Diibs fill the void left behind by these black-market restaurant reservation apps? This new app, which launched at the end of 2024, lets New York diners bid on last-minute restaurant reservations (up to 72 hours in advance). The platform does not charge restaurants fees to join, unlike competitors like Resy and Tock.",{"_84":897,"_898":1036,"_902":1037},{"_900":901},[1038],{"_84":905,"_905":1039},"“Diibs' auction model creates more fairness and visibility on where consumers stand on being able to land a last-minute reservation,” Emma Swartz, chief marketing officer of Diibs, told Nation’s Restaurant News. “A consumers' bid price is what they are willing to spend on their meal at the reservation.”",{"_84":897,"_898":1041,"_902":1042},{"_900":901},[1043],{"_84":905,"_905":1044},"Swartz added that the winning consumer’s bid price is then subtracted from the bill at the restaurant, which differentiates it from the black-market apps, which often create costs on top of the restaurant bill.",{"_84":897,"_898":1046,"_902":1047},{"_900":901},[1048],{"_84":905,"_965":1049,"_905":1051},[1050],{"_84":1006},"Soundhound unveils in-car voice AI",{"_84":897,"_898":1053,"_902":1054},{"_900":901},[1055],{"_84":905,"_905":1056},"Voice AI company Soundhound debuted its first-ever in-vehicle voice AI with food-ordering capabilities at the Consumer Electronics Show in Las Vegas this month. The platform allows users to order food directly through their car’s infotainment system.",{"_84":897,"_898":1058,"_902":1059},{"_900":901},[1060],{"_84":905,"_905":1061},"Examples of voice commands include, “Show me the closest MOD Pizza restaurants” and “I’d like to place an order from the first one to pick up,” as well as “I’d like to order a pepperoni pizza from a spot no more than five minutes off my route.”",{"_84":897,"_898":1063,"_902":1064},{"_900":901},[1065],{"_84":905,"_905":1066},"This new tool will be launched in collaboration with unnamed automakers later this year, and allows customers to bypass drive-thru lanesand research places to eat without taking their eyes off the road.",{"_84":897,"_898":1068,"_902":1069},{"_900":901},[1070,1072,1078],{"_84":905,"_905":1071},"Although this technology is not new (",{"_84":905,"_965":1073,"_905":1077},[1074],{"_84":186,"_898":1075},{"_5":1076,"_970":971,"_972":-5,"_973":-5},"https://www.nrn.com/technology/domino-s-pizza-offer-hands-free-ordering-car","Domino’s began offering",{"_84":905,"_905":1079}," in-car voice-ordering capabilities in partnership with Ford 10 years ago), Soundhound’s tool stands to be a much more widespread and sophisticated tool with its use of AI. ",{"_84":897,"_898":1081,"_902":1082},{"_900":901},[1083],{"_84":905,"_965":1084,"_905":1086},[1085],{"_84":1006},"Par Technology acquires Delaget",{"_84":897,"_898":1088,"_902":1089},{"_900":901},[1090],{"_84":905,"_905":1091},"Global foodservice technology company Par Technology announced its acquisition of restaurant analytics and business intelligence solution, Delaget. The acquisition closed on Dec. 31, and adds Delaget’s comprehensive platform of data analytics, loss prevention, and operational insights to Par’s suite of operator tools.",{"_84":897,"_898":1093,"_902":1094},{"_900":901},[1095],{"_84":905,"_905":1096},"\"The acquisition of Delaget marks another strategic milestone in Par’s mission to build the industry’s most comprehensive food service platform,” Savneet Singh, CEO of Par Technology, said in a statement. “Delaget’s analytics capabilities perfectly complement our Operator Cloud solution, while offering immediate value to our customers through enhanced back-office capabilities, delivery operations, and data-driven insights. Our combination will help restaurant operators make better decisions, reduce costs, and drive operational excellence all in real-time.”",{"_84":897,"_898":1098,"_902":1099},{"_900":901},[1100],{"_84":905,"_965":1101,"_905":1103},[1102],{"_84":1006},"Square launches digital bar tabs, instant payouts for third-party delivery",{"_84":897,"_898":1105,"_902":1106},{"_900":901},[1107],{"_84":905,"_905":1108},"Square recently launched two restaurant operations solutions aimed at simplifying payments. The first is a feature that pre-authorizes bar tabs, allowing customers to pay with a credit card or mobile wallet, which speeds up and digitizes the guest checkout experience. Operators can also now set up house accounts for regular guests, further digitizing a common practice for small businesses.",{"_84":897,"_898":1110,"_902":1111},{"_900":901},[1112],{"_84":905,"_905":1113},"Another new Square feature, called Instant Payouts, gives operators immediate access to the cash earned by sales via third-party delivery apps. This solution helps to speed up the process by which operators are paid by third-party vendors, which can sometimes take up to 11 days to complete. This tool is available for operators that use DoorDash and Uber Eats for Square.",{"_84":897,"_898":1115,"_902":1116},{"_900":901},[1117],{"_84":905,"_965":1118,"_905":1120},[1119],{"_84":1006},"Chowly debuts platform for independent restaurants",{"_84":897,"_898":1122,"_902":1123},{"_900":901},[1124],{"_84":905,"_905":1125},"Restaurant technology company Chowly launched a new platform this month aimed at empowering independent restaurants. The Chowly Platform integrates 10 different tools all in one place, including a website builder, email marketing, Google business profile integration, first- and third-party online ordering, as well as social media and mobile app building tools.",{"_84":897,"_898":1127,"_902":1128},{"_900":901},[1129],{"_84":905,"_905":1130},"\"Independent restaurants have recently faced the worst market conditions in decades,\" Sterling Douglass, cofounder and CEO of Chowly said in a statement. \"The Chowly Platform comes at the perfect time for operators who need to level up their digital storefronts for more sales while also getting some relief on costs. As someone who has seen thousands of restaurants go out of business the past few years, I've seen what sets apart those who are thriving from those just surviving. The platform is based on those learnings.”","Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations ","body","callToAction",{"_905":1135,"_56":1136},"Read More","/restaurant-technology/tech-tracker-how-digital-tech-is-capitalizing-on-the-hot-restaurant-reservations-market","linkAttrs",{},"2025-01-22T22:24:26.000Z",{"_1141":24,"_1142":1143},"paidContent","paidProductTaxonomy",[],{"_84":1145,"_929":1146,"_1213":1214},"module_content_cards",{"_111":1147,"_1148":1149,"_192":1150,"_1151":1152,"_1208":1209,"_1210":1211,"_1212":-7},"RSB - 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2024",[],{"_1141":24,"_1142":1277},[],{"_1215":28},"relatedEvents",[],"topicSelector",{"_1283":1284,"_1285":829},"mainTopic",{"_84":849,"_111":280,"_56":281},"additionalTopics","disclaimer",{"_681":24,"_1288":1289},"paidProductTaxonomies",[],"errorModal",{"_1292":24,"_1293":1294,"_1295":1296},"showErrorModal","errorTitle","Oops! An error has occurred","errorDescription","The connection on our end has been interrupted. Please refresh the page and try again.","isGatedAsPaid","carousel",{"_1300":1301,"_1507":915},"items",[1302,1327,1366,1410,1434,1471,1477],{"_84":574,"_902":1303,"_1306":1307},{"_161":1304,"_163":1305,"_111":853},"https://eu-images.contentstack.com/v3/assets/bltea7aee2fca050a19/blt301f8e6c064eab3b/6733305a4d244b1e60e0c2d1/Dolcezza_coffeeph3.jpg","Restaurateurs heat up beverage sales with custom coffee blends alternative brew methods cold brews Sponsored by GevaliaRestau","info",{"_918":100,"_1308":1309,"_106":1310,"_1326":361},"credit","Dolcezza Gelato & Coffee",[1311,1316,1321],{"_84":897,"_898":1312,"_902":1313},{"_900":901},[1314],{"_84":905,"_905":1315},"Restaurateurs heat up beverage sales with custom coffee blends, alternative brew methods, cold brews. Sponsored by Gevalia.",{"_84":897,"_898":1317,"_902":1318},{"_900":901},[1319],{"_84":905,"_905":1320},"Restaurant companies that have successful coffee programs tend to have a couple of things in common. One, they have a relationship with a coffee supplier or coffee brand that shares expertise as well as beans. Two, they mirror exciting trends in hip coffeehouses — such as custom coffee blends, alternative brew methods, cold brew and nitro coffee.",{"_84":897,"_898":1322,"_902":1323},{"_900":901},[1324],{"_84":905,"_905":1325},"In this gallery we review some of the hottest trends in restaurant coffee.","position",{"_84":574,"_902":1328,"_1306":1332},{"_161":1329,"_163":1330,"_111":1331},"https://eu-images.contentstack.com/v3/assets/bltea7aee2fca050a19/blt469395fefbfe51d6/6733305b3a14917ddecbad74/Special_20house_20blends.jpg","One of the hot trends in restaurant coffee is a special house blend coffee selected to reflect the concept and complement the","Special house blends",{"_918":100,"_1308":1333,"_106":1334,"_1326":305},"24 Diner, Jesse Knish",[1335,1346,1351,1356,1361],{"_84":897,"_898":1336,"_902":1337},{"_900":901},[1338,1340,1344],{"_84":905,"_905":1339},"One of the hot trends in restaurant coffee is a ",{"_84":905,"_965":1341,"_905":1343},[1342],{"_84":1006},"special house blend coffee",{"_84":905,"_905":1345}," selected to reflect the concept and complement the cuisine. That is a great way for operators to appeal to coffee lovers and stand out from competitors. A case in point is the house coffee blend of 24 Diner, a chef-inspired, comfort-food eatery in Austin, Texas, one of the four Elm Restaurant Group concepts there.",{"_84":897,"_898":1347,"_902":1348},{"_900":901},[1349],{"_84":905,"_905":1350},"24 Diner’s house brew, prepared by a local roaster, is based on Ethiopia Sidamo beans rounded out with Brazilian and Latin-American coffees. “It is calculated to be light and fruity and beautiful,” says Joshua Graves, 24 Diner general manager.",{"_84":897,"_898":1352,"_902":1353},{"_900":901},[1354],{"_84":905,"_905":1355},"The blend is also sold by the bag at the restaurant. “It’s a great way for guests to take a piece of Austin back home,” Graves says.",{"_84":897,"_898":1357,"_902":1358},{"_900":901},[1359],{"_84":905,"_905":1360},"That house brew, together with espresso-based drinks, iced coffee, French-press coffee and chai tea latte, boosts the appeal of 24 Diner as a destination for breakfast service any time of day or night — one of the hottest overall trends in the industry today.",{"_84":897,"_898":1362,"_902":1363},{"_900":901},[1364],{"_84":905,"_905":1365},"“We have an amazing a.m. crowd as well as people who are having a beautiful night and want some caffeine to keep going,” says Graves. “It really is a cornerstone of what we do.”",{"_84":574,"_902":1367,"_1306":1371},{"_161":1368,"_163":1369,"_111":1370},"https://eu-images.contentstack.com/v3/assets/bltea7aee2fca050a19/blt574cf4e68ded6e47/6729b3886928e41f9a047666/Pour-over_20brewing.jpg","Indeed some operators point to pourover brewing methods as a way to offer a more relaxed and personalized coffee experience t","Pour-over brewing",{"_918":100,"_1308":1309,"_106":1372,"_1326":191},[1373,1384,1389,1394,1405],{"_84":897,"_898":1374,"_902":1375},{"_900":901},[1376,1378,1382],{"_84":905,"_905":1377},"Indeed, some operators point to ",{"_84":905,"_965":1379,"_905":1381},[1380],{"_84":1006},"pour-over brewing",{"_84":905,"_905":1383}," methods as a way to offer a more relaxed and personalized coffee experience than what guests typically get from drip coffee and espresso-based beverages.",{"_84":897,"_898":1385,"_902":1386},{"_900":901},[1387],{"_84":905,"_905":1388},"For instance, a cup of fine coffee hand brewed to order in a manual brewing vessel at Dolcezza Gelato & Coffee extracts what one coffee pro calls a true representation of the flavor of the bean. “You don’t have to add milk or anything to it and it tastes amazing,” says Wahid Osman, regional manager of Dolcezza, an eight-unit chain based in Washington, D.C. ",{"_84":897,"_898":1390,"_902":1391},{"_900":901},[1392],{"_84":905,"_905":1393},"“You want to be able to show off your coffee,” adds Osman. “You want to be able to tell people, ‘Look, this is a crazy thing, this is an awesome bean.’”",{"_84":897,"_898":1395,"_902":1396},{"_900":901},[1397,1399,1403],{"_84":905,"_905":1398},"At Publico, a cantina focusing on the cuisines of Mexico and South America, coffees from those growing regions are brewed by methodically hand-pouring hot water over the grinds in a ",{"_84":905,"_965":1400,"_905":1402},[1401],{"_84":1006},"manual coffee dripper",{"_84":905,"_905":1404},". The java action at the Italian-inspired Randolfi’s is centered on an Italian-made espresso machine producing espresso, cappuccino, macchiato and affogato, a scoop of housemade chocolate-hazelnut gelato anointed with a shot of espresso.",{"_84":897,"_898":1406,"_902":1407},{"_900":901},[1408],{"_84":905,"_905":1409},"“We wanted to do really good coffee with a tie-in that means something to the guest,” Randolph says. “So we love to serve them arepas from South America and coffee made from beans from that same area. And at Randolfi’s, certainly there is something really romantic about having pasta and pizza and finishing off with a shot of espresso.”",{"_84":574,"_902":1411,"_1306":1415},{"_161":1412,"_163":1413,"_111":1414},"https://eu-images.contentstack.com/v3/assets/bltea7aee2fca050a19/blt23bfd4606a270383/6729b38ae1561a202baac644/Trendy_20alternatives_20_20French_20Press.jpg","Some restaurants are turning to alternative brew methods as trendy elements For example 24 Diner offers topshelf coffees brew","Trendy alternatives – French Press",{"_918":100,"_1308":1416,"_106":1417,"_1326":1433},"istock",[1418,1423,1428],{"_84":897,"_898":1419,"_902":1420},{"_900":901},[1421],{"_84":905,"_905":1422},"Some restaurants are turning to alternative brew methods as trendy elements. For example, 24 Diner offers top-shelf coffees brewed in the French press. “You get your people who have a French Press every time they come in,” says Graves.",{"_84":897,"_898":1424,"_902":1425},{"_900":901},[1426],{"_84":905,"_905":1427},"In St. Louis, matching the beans and brew method to the restaurant concept is the modus operandi of Mike Randolph, a self-described “coffee fanatic” and chef-owner of Publico and Randolfi’s there.",{"_84":897,"_898":1429,"_902":1430},{"_900":901},[1431],{"_84":905,"_905":1432}," ",4,{"_84":574,"_902":1435,"_1306":1439},{"_161":1436,"_163":1437,"_111":1438},"https://eu-images.contentstack.com/v3/assets/bltea7aee2fca050a19/blt355ed21c6479eecb/6729b38c71a3f38203e235d1/Cold-brewing.jpg","Nor should operators overlook the potential of coldbrewed coffee Toddy iced coffee is a ldquohugerdquo thirst quencher at 24","Cold-brewing",{"_918":100,"_1308":1416,"_106":1440,"_1326":331},[1441,1452,1461,1466],{"_84":897,"_898":1442,"_902":1443},{"_900":901},[1444,1446,1450],{"_84":905,"_905":1445},"Nor should operators overlook the potential of cold-brewed coffee. ",{"_84":905,"_965":1447,"_905":1449},[1448],{"_84":1006},"Toddy iced coffee",{"_84":905,"_905":1451}," is a “huge” thirst quencher at 24 Diner, declares Graves. “It is really to the point that I think diners are almost surprised if a restaurant doesn’t have it, because it has become so quintessential.”",{"_84":897,"_898":1453,"_902":1454},{"_900":901},[1455,1459],{"_84":905,"_965":1456,"_905":1458},[1457],{"_84":1006},"Nitro coffee",{"_84":905,"_905":1460}," — cold-brew java fizzed with nitrogen gas poured on tap — has surfaced as a unique, creamy refresher in cafes and coffeehouses. Five Dolcezza locations now have it.",{"_84":897,"_898":1462,"_902":1463},{"_900":901},[1464],{"_84":905,"_905":1465},"“The appeal of nitro is that you are able to do something else with the product, it tastes fantastic, it is a great experience, and it is really cool to look at,” Osman says.",{"_84":897,"_898":1467,"_902":1468},{"_900":901},[1469],{"_84":905,"_905":1470},"“Most people in the coffee industry are trying to get coffee into a broader category than just a morning beverage, with a bottled or canned or soda aspect,” says Osman. “This is one small step toward extending the conversation.”",{"_84":1235,"_902":1472,"_1306":1475},{"_1473":1474,"_111":853},"posValue","slide_interstitial_1v",{"_106":1476},[],{"_84":574,"_902":1478,"_1306":1482},{"_161":1436,"_163":1437,"_111":853,"_56":1479,"_1480":1481},"/restaurant-insights/chicago-tables-comfort-with-style?isOpen=true","titleNextSlide","Chicago Tables: Comfort with style",{"_918":100,"_1308":1416,"_106":1483,"_1326":331},[1484,1492,1499,1503],{"_84":897,"_898":1485,"_902":1486},{"_900":901},[1487,1488,1491],{"_84":905,"_905":1445},{"_84":905,"_965":1489,"_905":1449},[1490],{"_84":1006},{"_84":905,"_905":1451},{"_84":897,"_898":1493,"_902":1494},{"_900":901},[1495,1498],{"_84":905,"_965":1496,"_905":1458},[1497],{"_84":1006},{"_84":905,"_905":1460},{"_84":897,"_898":1500,"_902":1501},{"_900":901},[1502],{"_84":905,"_905":1465},{"_84":897,"_898":1504,"_902":1505},{"_900":901},[1506],{"_84":905,"_905":1470},"featureImage","schema",[1510],{"_1511":1512,"_1513":1514,"_1515":1516},"@context","https://schema.org","@type","BreadcrumbList","itemListElement",[1517,1520],{"_1513":1518,"_1326":361,"_54":843,"_1519":10},"ListItem","item",{"_1513":1518,"_1326":305,"_54":280,"_1519":1521},"https://www.nrn.com/restaurant-insights","seo",{"_1524":1525,"_1526":853,"_1527":853,"_1528":24,"_1529":1530,"_13":-7,"_890":280},"canonicalUrl","https://www.nrn.com/restaurant-insights/brewing-up-coffee-trends","metaDescription","metaTitle","noIndex","imageUrl","https://eu-images.contentstack.com/v3/assets/bltea7aee2fca050a19/blt5f40c73c3f6fc584/6729b38da899c0117d01758e/Dolcezza_coffeeph3_1.jpg?disable=upscale&width=1200&height=630&fit=crop","gtm",{"_1533":1534},"loadEvent",{"_1535":1536,"_1548":1549,"_1563":1564},"attributes",{"_1537":1538,"_66":100,"_1522":1539,"_906":1542,"_1543":1544},"events",[],{"_1540":1525,"_1541":24},"canonicalURL","hideFromSearchEngines",{"_54":100,"_908":100,"_909":28,"_910":24,"_911":912,"_913":100},"legacy",{"_1545":859,"_1546":1547,"_706":855},"destinationPath","issueDate","Dec 16, 2015","category",{"_1550":100,"_830":100,"_1551":816,"_1552":1553,"_1554":1555,"_1556":-7,"_1557":1558,"_1561":1562},"buyerJourney","pageType","keyword",[],"series",[],"programName","primaryTerm",{"_825":280,"_1559":100,"_1560":100},"child","grandchild","secondaryTerm",[],"pageInfo",{"_1565":818,"_1566":853,"_1567":1525,"_1546":1547,"_706":1568},"pageID","pageName","destinationURL",[],"siteSetting",{"_1571":1572,"_1573":100,"_1574":100},"placeholderImages",{"_7":705,"_706":707},"defaultGatingTitle","defaultGatingDescriptionMessage","isLivePreview","actionData","errors"]

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