Franchisors, franchisees aim to resolve tensions with diplomacy
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By Lisa Jennings
A tough economy can lead to rough franchisor-franchisee relations, but parties in several high-profile battles say that this downturn is forcing them to quickly resolve disputes so they can get back to fighting the common enemy of declining sales.
Although several companies, including Quiznos, Burger King and Wendy’s, have recently made headlines related to franchisee unrest, members in all of the systems have acted to move beyond the frictions in a fashion more swift and collaborative than in the past.
“Sometimes you realize you’re stronger together than apart,” said Susan Grueneberg, a franchise attorney with Snell &Wilmer in Los Angeles, who usually represents franchisors.
Unity by association
At Quiznos, a new franc...
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