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Tech Tracker: How digital tech is capitalizing on the hot restaurant reservations market
Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations
Chains tweak menus, service, decor to fend off growing competition
By Mark Brandau
Emil Brolick, chief executive of The Wendy’s Co., knows that the middle is a dangerous place to be.
Brolick said as much during an investor call in January, noting that his 6,500-unit quick-service brand was working steadily to fend off the growing squeeze from higher-priced fast-casual chains and lower-priced convenience stores.
“The last thing you want to do is to find yourself in a position where you’re caught in the middle,” Brolick said during the call. “You want to be Costco or Walmart, or you want to be Nordstrom or Saks and Tiffany. … Why is McDonald’s making the changes it’s making? So it doesn’t get caught in the middle.”
While many quick-service players benefited from the trading down that occurred during the r...
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