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Starbucks: Procedures protect against peepers-2011Starbucks: Procedures protect against peepers-2011

Two peeping incidents offer reminders that regular checks work

Lisa Jennings, Executive Editor

June 16, 2011

1 Min Read
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By Lisa jennings

Proving the theory that the bigger the chain, the stranger the news, two Starbucks locations recently discovered hidden cameras in the ladies’ restroom that apparently were used to spy on customers using the toilet.

The first case was reported in Glendora, Calif., where a video camera was disguised as a coat hook. A 25-year-old man was arrested in late May after police reportedly found video of at least 45 victims on his laptop.

A second incident was reported in Florida last week, where a tiny spy cam was attached to a pipe under the restroom sink. The suspect in that case later committed suicide, according to news reports.

Alan Hilowitz, a spokesman for Starbucks Corp. in Seattle, said the incidents prompted the company to issue a reminder to all units of the importance of regular procedural checks for cleanliness or anything unusual. In both incidents, he noted, the cameras were found by employees in the course of their check-up duties. “We do know those procedures work,” he said.

The employees handled everything correctly, he added, including immediately calling in law enforcement.

Hilowitz declined to speculate on why there were two hidden camera incidents in a matter of weeks.

This sort of thing may be happening in all sorts of public restroom situations, he said, not just at Starbucks.

“We’re a big brand,” said Hilowitz. “When things like this get out, people cover it.”

Contact Lisa Jennings at [email protected].
Follow her on Twitter: @livetodineout

About the Author

Lisa Jennings

Executive Editor, Nation's Restaurant News and Restaurant Hospitality

Lisa Jennings is executive editor of Nation’s Restaurant News and Restaurant Hospitality. She joined the NRN staff as West Coast editor in 2004 as a veteran journalist. Before joining NRN, she spent 11 years at The Commercial Appeal, the daily newspaper in Memphis, Tenn., most recently as editor of the Food and Health & Wellness sections. Prior experience includes staff reporting for the Washington Business Journal and United Press International.

Lisa’s areas of expertise include coverage of both large public restaurant chains and small independents, the regulatory and legal landscapes impacting the industry overall, as well as helping operators find solutions to run their business better.

Lisa Jennings’ experience:

Executive editor, NRN (March 2020 to present)

Executive editor, Restaurant Hospitality (January 2018 to present)

Senior editor, NRN (September 2004 to March 2020)

Reporter/editor, The Commercial Appeal (1990-2001)

Reporter, Washington Business Journal (1985-1987)

Contact Lisa Jennings at:

[email protected]

@livetodineout

https://www.linkedin.com/in/lisa-jennings-83202510/

 

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