10 challenges restaurant operators can expect in 201910 challenges restaurant operators can expect in 2019

Jim Sullivan is a popular keynote speaker at leadership, franchisee and GM conferences worldwide. This article does not necessarily reflect the opinions of the editors or management of Nation’s Restaurant News.

Want to know what will be keeping you up at night next year? Read on for the 10 top challenges restaurant operators will face in 2019.

1. Team member staffing and retention. It’s been said that the person making the most money in the foodservice industry today is the guy selling “Help Wanted” signs, and there’s some truth to that. The average hourly employee turnover rate in foodservice is now 155 percent. Annual turnover among managers is clocking in at 61 percent.

We don’t have a labor crisis; it’s a turnover crisis.

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