10 signs of leadership imbalance at the unit level10 signs of leadership imbalance at the unit level

Jim Sullivan is a popular keynote speaker at leadership, franchisee and GM conferences worldwide. This article does not necessarily reflect the opinions of the editors or management of Nation’s Restaurant News.

“Most people think they know what they are good at. They are usually wrong.” — Peter Drucker

One of the challenges that restaurant owners, area managers and multi-unit franchisees routinely struggle with is how to effectively identify, improve and deploy key leadership skills in their unit managers.

Leadership imbalance at the unit level adversely affects the core aspects of every brand. After all, the unit level is where the company meets the customer. Guest experience is a critical but variable outcome directly dependent on how con...