11 creative training ideas for restaurant managers11 creative training ideas for restaurant managers

“Games are won on the floor; championships are won in the locker room.” —Michael Jordan, five-time NBA World Champion

Restaurants are ecosystems: Every team member’s success is affected by the people, process and environment surrounding them. The best GMs know that the way to shape strong ecosystems that attract both talent and traffic is by becoming a Developmentally-Dedicated Organization (DDO).

DDOs tend to have lower turnover, stronger talent, bigger profits and more loyal customers. A hallmark of the DDO is retooling the traditional manager-employee relationship from a transactional nature to a transformational one. You do that by teaching everyone something new every shift, aligning new skillsets to career paths, and using scoreboard...