Why multiunit leaders are like head coachesWhy multiunit leaders are like head coaches

“Coaching is not doing, and it's not telling people what to do. It's guiding, questioning, prompting and encouraging forward movement. Most important, it's inspiring people to take ownership of their own careers.” —Simon Sinek

Some choose it, some lose it, many pursue it but never do it, most earn it and others never quite learn it. But no matter how they came to the role, there’s no denying that Multiunit Leaders — the manager of managers — are the linchpin to any successful foodservice brand.

A Multiunit Leader, or MUL, supervises dozens of unit managers, develops hundreds of leaders, shapes the experience of thousands of customers, and helps generate tens of millions of dollars in revenue, quarter after quarter, year after year, market ...