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Tech Tracker: How digital tech is capitalizing on the hot restaurant reservations market
Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations
People, Performance & Profits
September 12, 2011
Jim Sullivan
You can’t build a pyramid from the top down. A house without a foundation will not stand. And a business without Fundamentals firmly entrenched and dutifully executed can wither and shrink as small as the period that ends this sentence. So what are the critical building blocks of successful foodservice operation in the second decade of the 21st century? Besides luck, pluck, heart and nerve, here’s my list of the essentials:
Focus. When companies start strong and stay strong, it’s because they focused on the right things. Focus is not just clarity, it’s about inspiring a shared vision. Focus is not just knowing the destination, it’s following the roadmap. Focus is not just being committed, it means being disciplined. What do t...
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