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Tech Tracker: How digital tech is capitalizing on the hot restaurant reservations market
Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations
Operators find software and apps can ease challenges in tightening labor market
Recruiting, training and retaining talented workers has turned into a Sisyphean task for restaurant operators, who are increasingly finding themselves between a rock and a hard place in a tightening labor market.
Restaurant operators continue to cite labor as a key concern. “Recruitment and retention of employees will re-emerge as a top challenge for restaurant operators,” the National Restaurant Association said in its 2016 forecast in February, “as a tighter national labor market means greater competition with other industries for employees.”
“I think with respect to competition, it is getting more and more intense,” said Tim Taft, president and CEO of Addison, Texas-based Fiesta Restaurant Group Inc., parent to the Taco Cabana and Pollo...
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