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Starbucks expands mobile ordering to more statesStarbucks expands mobile ordering to more states

Units in 21 additional states to offer ordering, payment via app

Lisa Jennings, Executive Editor

June 16, 2015

1 Min Read
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Starbucks Corp. will expand mobile ordering and payment to 21 more states in the southern and central U.S., the company said Tuesday.

The Seattle-based coffeehouse operator debuted mobile ordering and pay-ahead options in Portland, Ore., in December 2014. In March, it expanded the service to more than 650 units throughout the Pacific Northwest, including Washington, Idaho, Oregon and Alaska.

The next phase brings the service to another 3,400 units in Alabama, Arizona, southern and central California, Colorado, Florida, Georgia, Kansas, Louisiana, Mississippi, Montana, Nebraska, Nevada, New Mexico, North Carolina, South Carolina, North Dakota, South Dakota, Oklahoma, Texas, Utah, Virginia and Wyoming.

Now more than half of the chain’s company-operated locations across the U.S. allow customers to order and pay ahead, and skip the line at the register. The feature is expected to be available nationwide later this year. Starbucks has about 7,000 company-owned locations in the U.S.

The app is currently only available for iPhone. A version for Android is expected with the national rollout.

Later this year, the company also plans to test delivery in Seattle and New York.

Starbucks officials said phasing in mobile ordering has been seamless for both customers and baristas.

The move comes as a growing number of restaurant chains race to add similar services in the quest to become “on demand” brands, including Taco Bell, Panda Express, Panera Bread and others. This week, Domino’s Pizza Inc. launched ordering by text message or emoji.

Contact Lisa Jennings at [email protected].
Follow her on Twitter: @livetodineout

About the Author

Lisa Jennings

Executive Editor, Nation's Restaurant News and Restaurant Hospitality

Lisa Jennings is executive editor of Nation’s Restaurant News and Restaurant Hospitality. She joined the NRN staff as West Coast editor in 2004 as a veteran journalist. Before joining NRN, she spent 11 years at The Commercial Appeal, the daily newspaper in Memphis, Tenn., most recently as editor of the Food and Health & Wellness sections. Prior experience includes staff reporting for the Washington Business Journal and United Press International.

Lisa’s areas of expertise include coverage of both large public restaurant chains and small independents, the regulatory and legal landscapes impacting the industry overall, as well as helping operators find solutions to run their business better.

Lisa Jennings’ experience:

Executive editor, NRN (March 2020 to present)

Executive editor, Restaurant Hospitality (January 2018 to present)

Senior editor, NRN (September 2004 to March 2020)

Reporter/editor, The Commercial Appeal (1990-2001)

Reporter, Washington Business Journal (1985-1987)

Contact Lisa Jennings at:

[email protected]

@livetodineout

https://www.linkedin.com/in/lisa-jennings-83202510/

 

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