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Chili’s Grill & Bar opens delivery/carryout unit, adjusts ‘3 for Me’ dealChili’s Grill & Bar opens delivery/carryout unit, adjusts ‘3 for Me’ deal

Brinker International division says smaller store offers opportunity for less populous locales and to serve off-premises demand

Ron Ruggless, Senior Editor

November 2, 2022

3 Min Read
Brinker Chili's Small Delco Unit SMU
Chili's to open smaller delivery/carryout unit Thursday near Southern Methodist University.Brinker International Inc.

Chili’s Grill & Bar, the casual-dining division of Brinker International Inc., plans to open on Thursday a smaller unit dedicated to delivery and carryout, the company said Wednesday.

Dallas-based Brinker said the new unit, reported in August when it was under construction, will open near Southern Methodist University, reduced to 1,600 square feet from the brand’s traditional 5,500-square-foot building.

Chili's-Delivery-Carryout-Unit-SMU-Delco.jpgA spokesperson said the so-called Delco unit provides “the opportunity for Chili’s to break into locales too small” for traditional restaurants and “opens a large addressable market by thinking differently — with off-premises being a third of Chili’s sales.” The location will employ 20 workers, the spokesperson said.

Earlier in the day, Brinker released earnings for the first quarter ended Sept. 28, with executives saying they were working to simplify operations and overhaul menu offerings, such as providing more cost-effective versions of Chili’s value-oriented “3 for Me” offering.

Since taking the helm five months ago, Kevin Hochman, Brinker CEO and president, said the company had identified four areas to focus on, including atmosphere, food, hospitality and team-member experience.

A new menu introduction on Oct. 25 allowed Chili’s to introduce the restructured “3 for Me” platform, which still starts at $10.99, Hochman said.

“We reduced the menu mix of that platform,” Hochman explained. “We reduced from 12 offers to nine, and we also went from four price tiers to three price tiers. The intent of that was to drive more trade up within ‘3 for Me’ as well as higher guest check.” Hochman earlier had noted that he wanted to reduce the number of discounted tickets and items provided through the rewards program.

“We've seen significant average check increases for those that buy ‘3 for Me,’” Hochman said. “We've also seen the reduction of mix in ‘3 for Me,’ as some [customers] have moved out back to the a la carte to find the items that were removed.”

What Hochman called “destination items,” such as Cajun chicken pasta, chicken fajitas and the Margarita grilled chicken, were repositioned out of the bundle and onto the a la carte menu. “That has also helped us get out of some of those discounted checks,” he noted.

Those small moves have also helped the per person check average for the overall restaurant, he added.

Joe Taylor, Brinker’s chief financial officer, “We're one week into it but obviously pretty excited about what we're seeing come out of it. We'll watch it develop it as we go through the rest of the quarter, but it's performing across all of the metrics, including the mix back into the a la cart side of equation.”

For the first quarter ended Sept. 28, Brinker swung to a net loss of $30.2 million, or 69 cents a share, from a profit of $13.2 million, or 28 cents a share, in the same period a year ago. Revenues were $955.5 million, up from $876.4 million in the same quarter last year.

The primary driver of the operating loss in the first quarter was “the significant increase in food and beverage costs, due mainly to chicken and beef pricing,” the company said.

Combined same-store sales for the quarter were up 5.3%, with increases of 3.8% at Chili’s and 18.2% at Maggiano’s Little Italy.

Brinker International, founded in 1975, has 1,645 restaurants, including 1,592 Chili’s and 53 Maggiano’s. It also owns the It's Just Wings and Maggiano's Italian Classics virtual brands.

Contact Ron Ruggless at [email protected]

Follow him on Twitter: @RonRuggless

About the Author

Ron Ruggless

Senior Editor, Nation’s Restaurant News / Restaurant Hospitality

Ron Ruggless serves as a senior editor for Informa Connect’s Nation’s Restaurant News (NRN.com) and Restaurant Hospitality (Restaurant-Hospitality.com) online and print platforms. He joined NRN in 1992 after working 10 years in various roles at the Dallas Times Herald newspaper, including restaurant critic, assistant business editor, food editor and lifestyle editor. He also edited several printings of the Zagat Dining Guide for Dallas-Fort Worth, and his articles and photographs have appeared in Food & Wine, Food Network and Self magazines. 

Ron Ruggless’ areas of expertise include foodservice mergers, acquisitions, operations, supply chain, research and development and marketing. 

Ron Ruggless is a frequent moderator and panelist at industry events ranging from the Multi-Unit Foodservice Operators (MUFSO) conference to RestaurantSpaces, the Council of Hospitality and Restaurant Trainers, the National Restaurant Association’s Marketing Executives Group, local restaurant associations and the Horeca Professional Expo in Madrid, Spain.

Ron Ruggless’ experience:

Regional and Senior Editor, Informa Connect’s Nation’s Restaurant News and Restaurant Hospitality (1992 to present)

Features Editor – Dallas Times Herald (1989-1991)

Restaurant Critic and Food Editor – Dallas Times Herald (1987-1988)

Editing Roles – Dallas Times Herald (1982-1987)

Editing Roles – Charlotte (N.C.) Observer (1980-1982)

Editing Roles – Omaha (Neb.) World-Herald (1978-1980)

Email: [email protected]

Social media:

Twitter@RonRuggless

LinkedIn: www.linkedin.com/in/ronruggless

Instagram: @RonRuggless

TikTok: @RonRuggless

 

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