Sponsored By
The Happy Customer Index

Articles covering brands that have achieved high customer satisfaction scores based on proprietary data from Merchant Centric.

How the Melting Pot is re-emerging from COVID-19 strongerHow the Melting Pot is re-emerging from COVID-19 stronger

The 100+-unit fondue chain is expanding its franchising footprint amid a menu overhaul

Joanna Fantozzi, Senior Editor

December 1, 2021

Before the pandemic, Front Burner Brands’ the Melting Pot — the Tampa, Fla.-based fondue chain of fine dining restaurants —was supposed to launch a whole new streamlined menu, but that effort was put on hold due to the pandemic. Now, the Melting Pot has reopened all of its restaurants and sales are growing exponentially with 30 weeks of double-digit traffic growth over 2019 numbers.

“It’s not just a restaurant, it's an experience, and people are craving that since the pandemic,” CEO Bob Johnston said. “I think that's why we are performing so well and frankly, a lot better than anybody I've been able to get numbers from or spoken with in the industry.”

Moving forward, The Melting Pot is looking to expand franchising and add new franchisees to the team, with plans for the new Melting Pot Social spinoff: the “younger, hipper cousin” to the Melting Pot with shorter experience times (which originally could run up to 2-3 hours per table) and an emphasis on the bar program.

“We're addressing some of the challenges of the Melting Pot experience with the current service model,” Johnston said. “[…] This is probably the most significant undertaking that the Melting Pot will have done in decades in terms of improving the concept. All of that will be happening next year.”

Think new menus, a more modern experience and shorter table times.

“Our new restaurants will be more energetic and hipper,” Johnston said about a new store that recently opened in the Red Bank, N.J. area.

Contact Joanna at [email protected]

Find her on Twitter: @JoannaFantozzi

About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

Subscribe Nation's Restaurant News Newsletters
Get the latest breaking news in the industry, analysis, research, recipes, consumer trends, the latest products and more.