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Waffle House employees in South Carolina go on strike over dangerous working conditionsWaffle House employees in South Carolina go on strike over dangerous working conditions

A Waffle House restaurant in Columbia, S.C. supported by the Union of Southern Service Workers is protesting poor working conditions and low pay

Joanna Fantozzi, Senior Editor

July 10, 2023

2 Min Read
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One Waffle House employee described a customer pulling a knife on her at work.Waffle House

Joanna Fantozzi

Employees at a Waffle House restaurant in Columbia, S.C. went on strike this weekend, protesting poor and unsafe working conditions, as well as low pay, according to the newly formed Union of Southern Service Workers. After workers delivered a petition to management last week asking for more support on fair scheduling and pay, as well as improved job safety, they claimed their concerns were not adequately addressed and subsequently went on a three-day strike starting Saturday.

“We are working for scraps and pennies,” Waffle House server Naomi Harris told The Post and Courier. “We can barely buy the basic necessities that we need to live off of, we can barely take care of ourselves.” 

Employees have described dangerous and threatening working conditions at the store, which is located in a city with one of the highest crime rates in America, with employees experiencing customers throwing cups of salt and sugar at them. One customer described a belligerent customer brandishing a knife on her, according to The Post and Courier.

“Put some respect on my check,” striking employees chanted during the protest over the weekend, with one employee describing a policy of meal deductions at the restaurant, where allegedly meals are deducted from their check, no matter what shift an employee works or if they even take a meal during their shift.

Related:The Starbucks union launched a 13-city bus tour and is encouraging people to organize protests

“Out of 6 shifts I work, I might only eat 2 meals. But they are taking money from us regardless,” employee Marshawna Parker said during the protest.

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Waffle House declined to address the issues Waffle House employees were protesting directly:

“Waffle House is proud of its long record of effectively addressing any concerns our Associates report to us,” Njeri Boss, vice president of public relations with Waffle House said in a statement emailed to Nation’s Restaurant News. “We intend to do that directly with our Associates.”

Of course, Waffle House is not the only restaurant that has chosen to strike and/or unionize over working conditions. Starbucks, with more than 300 cafes unionized, has garnered plenty of media attention over its clashes with unionized stores and employees over the past 18 months. Although no restaurant chain has come close to unionizing en masse like Starbucks, individual stores like Ben & Jerry’s and Waffle House are following in their footsteps to demand better working conditions, fairer scheduling and higher pay.

Contact Joanna Fantozzi at [email protected]

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About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

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