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Chipotle permanently closes first store that filed for unionizationChipotle permanently closes first store that filed for unionization

The Chipotle location in Augusta, Maine, that was supposed to hold a union election soon abruptly closed due to understaffing issues

Joanna Fantozzi, Senior Editor

July 19, 2022

3 Min Read
chipotle store
The workers at the Augusta, Maine, location filed for an election with the National Labor Relations Board at the end of June.Nancy Luna

Joanna Fantozzi

The first unionized Chipotle store in the country abruptly closed on Tuesday, according to an email sent by Chipotle corporate to employees of the Augusta, Maine, restaurant. The store became the first in the country to vote to unionize last month, and one of the employees’ main complaints was understaffing, which Chipotle said at the time the company was working quickly to remedy.

“Despite the considerable time and resources we've spent trying to staff the restaurant, we don't have management necessary to reopen and, combined with the ongoing callouts and lack of availability of existing staff, we won't be able to open the restaurant for the foreseeable future,” the email from Lisa Zeppetelli, Chipotle’s People Experience Partner of the Northeast market read. “As a result, Chipotle has made the difficult decision to close this location permanently.”

The workers at the Augusta, Maine, location filed for an election with the National Labor Relations Board at the end of June, in an attempt to have Chipotle United formally recognized as an independent union. On the heels of the first Chipotle to petition for union recognition, a Chipotle Mexican Grill location in Delta Township, Mich. filed a petition with the National Labor Relations Board to unionize on July 11.

According to Chipotle United, the announcement of the store’s closure was made the morning of a hearing to determine the process of their union election and corporate then told workers they could not form a union because the store had been closed.

“This is union busting 101 and there is nothing that motivates us to fight harder than this underhanded attempt to shut down the labor movement within their stores,” Chipotle United organizer Brandi McNease said in a statement. “They’re scared because they know how powerful we are and if we catch fire like the unionization effort at Starbucks they won’t be able to stop us.”

McNease said that since announcing the store’s intent to organize, the workers have been “bullied, harassed, and intimidated” in an attempt to quash unionization efforts. In addition to the store in Michigan, Main AFL CIO said that Chipotle workers across Maine have contacted Chipotle United for advice on forming their own unions.

According to Chipotle, the store in Augusta has been closed to the public since June 17 due to understaffing issues, several days before the unionization process began. Since then, Chipotle said the store was kept open for training purposes while employees continued to be paid.

“We went to extraordinary lengths to try to staff the restaurant including deploying two recruiting experts dedicated to this one restaurant,” Laurie Schalow, chief corporate affairs officer at Chipotle said in a statement. “Despite these efforts, we have been unable to adequately staff this remote restaurant with crew and continue to be plagued with excessive call-outs and lack of availability from existing staff. We have had an even more difficult time finding managers to lead the restaurant. Because of these ongoing staffing challenges, there is no probability of reopening in the foreseeable future, so we’ve made the decision to permanently close the restaurant.”

Schalow said that employees at the restaurant will receive severance pay and outplacement assistance.

Contact Joanna Fantozzi at [email protected]

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About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

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