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Robin Robison, COO, on how better food, better customer service and better technology are at the forefront of Modern Restaurant ConceptsRobin Robison, COO, on how better food, better customer service and better technology are at the forefront of Modern Restaurant Concepts

The company is in expansion mode

Bret Thorn, Senior Food Editor

September 7, 2022

2 Min Read
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Robin Robison has been chief operating officer for Modern Restaurant Concepts since early 2019, shortly after fast-casual better-for-you concepts Modern Market Eatery and Lemonade merged to form that company. 

At that time she’d already been at Modern Market since 2014, but she had spent much of her career working at more traditional casual-dining and family-dining chains, including Bob Evans, Chili’s and Red Robin.

Lately, Modern Restaurants has been in expansion mode. In August, the operator of 28 Modern Market and 20 Lemonade locations announced plans to buy Qdoba Mexican Eats, with more than 700 locations, as well as a franchising deal to open 40 more Modern Market units in seven states in the coming years. 

“To do that, we have to deliver on our current results with our brands,” Robison said. That means adjusting to the changing times.

Headshot_Robin_Robison_003_(3).jpg“Our name probably speaks to a lot of it. We want to be modern in every aspect of what we do, from our culinary offerings to innovation around technology, to really being best-in-class with regards to our team and our guests,” she said. 

The nature of restaurant hospitality has changed somewhat as customers’ needs have changed, she said. On-premises experiences are no longer the norm, and that means a warm smile and in-person charm don’t carry the weight that they once did.

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“Hospitality has changed to some extent because so much of our product is leaving the restaurant to go to the consumer,” Robison said. “So the old days where you had the chance to fix something because they were sitting in your restaurant dining, those chances are minimized now.”

“I think hospitality is more about accuracy and timeliness,” she added. That gives increasing importance to the use of technology to stay in touch with customers and ensuring their happiness.

Robin Robison will be speaking at CREATE: The Future of Foodservice in Denver, taking place Sept. 19-21.

Contact Bret Thorn at [email protected]

About the Author

Bret Thorn

Senior Food Editor, Nation's Restaurant News

Senior Food & Beverage Editor

Bret Thorn is senior food & beverage editor for Nation’s Restaurant News and Restaurant Hospitality for Informa’s Restaurants and Food Group, with responsibility for spotting and reporting on food and beverage trends across the country for both publications as well as guiding overall F&B coverage. 

He is the host of a podcast, In the Kitchen with Bret Thorn, which features interviews with chefs, food & beverage authorities and other experts in foodservice operations.

From 2005 to 2008 he also wrote the Kitchen Dish column for The New York Sun, covering restaurant openings and chefs’ career moves in New York City.

He joined Nation’s Restaurant News in 1999 after spending about five years in Thailand, where he wrote articles about business, banking and finance as well as restaurant reviews and food columns for Manager magazine and Asia Times newspaper. He joined Restaurant Hospitality’s staff in 2016 while retaining his position at NRN. 

A magna cum laude graduate of Tufts University in Medford, Mass., with a bachelor’s degree in history, and a member of Phi Beta Kappa, Thorn also studied traditional French cooking at Le Cordon Bleu Ecole de Cuisine in Paris. He spent his junior year of college in China, studying Chinese language, history and culture for a semester each at Nanjing University and Beijing University. While in Beijing, he also worked for ABC News during the protests and ultimate crackdown in and around Tiananmen Square in 1989.

Thorn’s monthly column in Nation’s Restaurant News won the 2006 Jesse H. Neal National Business Journalism Award for best staff-written editorial or opinion column.

He served as president of the International Foodservice Editorial Council, or IFEC, in 2005.

Thorn wrote the entry on comfort food in the Oxford Encyclopedia of Food and Drink in America, 2nd edition, published in 2012. He also wrote a history of plated desserts for the Oxford Companion to Sugar and Sweets, published in 2015.

He was inducted into the Disciples d’Escoffier in 2014.

A Colorado native originally from Denver, Thorn lives in Brooklyn, N.Y.

Bret Thorn’s areas of expertise include food and beverage trends in restaurants, French cuisine, the cuisines of Asia in general and Thailand in particular, restaurant operations and service trends. 

Bret Thorn’s Experience: 

Nation’s Restaurant News, food & beverage editor, 1999-Present
New York Sun, columnist, 2005-2008 
Asia Times, sub editor, 1995-1997
Manager magazine, senior editor and restaurant critic, 1992-1997
ABC News, runner, May-July, 1989

Education:
Tufts University, BA in history, 1990
Peking University, studied Chinese language, spring, 1989
Nanjing University, studied Chinese language and culture, fall, 1988 
Le Cordon Bleu Ecole de Cuisine, Cértificat Elémentaire, 1986

Email: [email protected]

Social Media:
LinkedIn: https://www.linkedin.com/in/bret-thorn-468b663/
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